Floor Supervisor
7 months ago
**Job Purpose**:
Floor Supervisors oversee all restaurant operations to ensure that restaurants run smoothly. They train and supervise restaurant staff, ensure compliance with food health and safety regulations, and resolve customer complaint.
**Key Result Areas** |
**Performance Indicators**:
- Training restaurant staff.
- Managing restaurant staff's work schedules.
- Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.
- Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations. Checking in on dining customers to enquire about food quality and service.
- Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked. Oversee health code compliance and sanitation standards
- Monitoring future needs for goods, kitchen supplies, and cleaning products; order accordingly
- Monitoring the restaurant’s cash flow and settling outstanding bills.
- Reviewing customer surveys to develop and implement ways to improve customer service.
- Resolving customer complaints in a professional manner.
- Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort & provide the team with a vision of the project objectives.
- Motivate and inspire team members & Lead by setting a good example (role model) - behavior consistent with words
**Specifications (Qualifications, Experience, and Skills)**:
- Minimum high school academic.
- Experience minimum 1-year similar position.
- Good talent, good appearance, good presentation.
- Decision Maker
- Ability to be integrated in new work environment.
- High interpersonal skills, and communication skills
- Hard worker, teamwork player.
- Highly Self-motivated with the ability to motivate others as well.
- Leadership and multitasking.
- Time management
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