Customer Service Officer/3 Years/fujairah/arabic

3 weeks ago


Fujairah, United Arab Emirates Raibal Full time

Responsible for booking arrangement and tickets sales of Fujairah Adventure Park (FAP) including hiking, trekking, camping, yoga, Etc.
- Utilize E-ticketing system and tickets-dispensing machine to provide tickets to FAP customers.
- Monitor Payment process of tickets
- Assist customer and attend their inquiries related to fares, routes, schedules, reservations, etc.
- Open and maintain customer accounts by recording account information.
- Deal with customer's complaint and ensure proper solutions in timely manner.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Responsible of Customer Feedback by collecting customer satisfaction surveys and analysing complaints and analysing.
- Identify and assess customers' needs to achieve satisfaction.
- Manage customer calls and answer inquiries.
- Generate sales leads.
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/team sales targets and call handling quotas.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Inform customer of deals and promotions
- Any other job related to customer service giving from FAP Operations Manager

**Salary**: Up to AED7,000.00 per month

Ability to commute/relocate:

- Fujairah: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- what is your current salary?
- what is your expected salary?
- What is your notice period?
- Are you willing to relocate in Fujairah?
- Do you have valid D/L Uae?

**Experience**:

- customer service: 3 years (required)



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