IT Support

4 weeks ago


Al Qusais, United Arab Emirates River Island Interior Decoration Full time

As an **IT Junior Support** at River Island Interiors, you will be responsible for providing technical support and assistance to ensure the smooth operation of IT systems within the organization.

You will play a crucial role in handling various IT-related tasks.

Key Responsibilities:
1. **CCTV Handling**:

- Installation, configuration, and maintenance of CCTV systems.
- Troubleshooting CCTV issues and ensuring proper functioning of cameras and recording devices.
- Reviewing CCTV footage as necessary for security and operational purposes.

2. **ELV System Programming**:

- Programming and configuring Electronic Low Voltage (ELV) systems such as access control, intercom, and alarm systems.
- Testing and debugging ELV systems to ensure optimal performance.

3. **Server Configuration**:

- Managing server resources, ensuring security, and implementing backups.

4. **Firewall Handling**:

- Configuring and managing firewall systems to safeguard the organization's network from unauthorized access and malicious activities.
- Monitoring firewall logs and responding to security threats.

5. **System Network & Hardware Handling**:

- Managing network infrastructure, including switches, routers, and access points.
- Diagnosing and resolving network issues to ensure uninterrupted connectivity.
- Performing hardware installations, upgrades, and maintenance tasks as needed.

6. **WiFi Issues Handling**:

- Troubleshooting WiFi connectivity issues for both internal users and guests.
- Optimizing WiFi networks for performance and coverage.

7. **Attendance Machine Handling**:

- Configuring and maintaining biometric or card-based attendance systems.
- Resolving issues related to attendance tracking and reporting.

8. **Software Errors Handling**:

- Collaborating with software vendors or developers for advanced troubleshooting and resolution.

9. **General IT Support**:

- Providing technical support to end-users for any IT-related issues encountered in the office environment.
- Documenting support activities, troubleshooting steps, and solutions for future reference.

**Qualifications**:

- Bachelor’s degree in Computer Science, Information Technology, or Diploma in related field.
- Prior experience in a similar role or relevant internships.
- Strong knowledge of IT systems and infrastructure.
- Proficiency in networking concepts and protocols.
- Familiarity with security best practices and tools.
- Excellent problem-solving and troubleshooting skills.
- Effective communication and interpersonal abilities.
- Ability to work independently and as part of a team.
- Relevant certifications (e.g., Cisco, CompTIA, Microsoft) would be a plus.

**Job Types**: Full-time, Permanent, Fresher

Pay: AED2,500.00 - AED4,000.00 per month



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