
IT Support
4 weeks ago
As an **IT Junior Support** at River Island Interiors, you will be responsible for providing technical support and assistance to ensure the smooth operation of IT systems within the organization.
You will play a crucial role in handling various IT-related tasks.
Key Responsibilities:
1. **CCTV Handling**:
- Installation, configuration, and maintenance of CCTV systems.
- Troubleshooting CCTV issues and ensuring proper functioning of cameras and recording devices.
- Reviewing CCTV footage as necessary for security and operational purposes.
2. **ELV System Programming**:
- Programming and configuring Electronic Low Voltage (ELV) systems such as access control, intercom, and alarm systems.
- Testing and debugging ELV systems to ensure optimal performance.
3. **Server Configuration**:
- Managing server resources, ensuring security, and implementing backups.
4. **Firewall Handling**:
- Configuring and managing firewall systems to safeguard the organization's network from unauthorized access and malicious activities.
- Monitoring firewall logs and responding to security threats.
5. **System Network & Hardware Handling**:
- Managing network infrastructure, including switches, routers, and access points.
- Diagnosing and resolving network issues to ensure uninterrupted connectivity.
- Performing hardware installations, upgrades, and maintenance tasks as needed.
6. **WiFi Issues Handling**:
- Troubleshooting WiFi connectivity issues for both internal users and guests.
- Optimizing WiFi networks for performance and coverage.
7. **Attendance Machine Handling**:
- Configuring and maintaining biometric or card-based attendance systems.
- Resolving issues related to attendance tracking and reporting.
8. **Software Errors Handling**:
- Collaborating with software vendors or developers for advanced troubleshooting and resolution.
9. **General IT Support**:
- Providing technical support to end-users for any IT-related issues encountered in the office environment.
- Documenting support activities, troubleshooting steps, and solutions for future reference.
**Qualifications**:
- Bachelor’s degree in Computer Science, Information Technology, or Diploma in related field.
- Prior experience in a similar role or relevant internships.
- Strong knowledge of IT systems and infrastructure.
- Proficiency in networking concepts and protocols.
- Familiarity with security best practices and tools.
- Excellent problem-solving and troubleshooting skills.
- Effective communication and interpersonal abilities.
- Ability to work independently and as part of a team.
- Relevant certifications (e.g., Cisco, CompTIA, Microsoft) would be a plus.
**Job Types**: Full-time, Permanent, Fresher
Pay: AED2,500.00 - AED4,000.00 per month
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