IT Assistant

The IT Assistant will play a crucial role in providing technical support and assistance to ensure the smooth functioning of the organization's IT systems and infrastructure. This role requires a proactive individual with strong technical skills and the ability to effectively communicate with team members at all levels.

**Key Responsibilities**:

- **Technical Support**: Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and network infrastructure. Troubleshoot problems and escalate issues when necessary.
- **System Maintenance**: Assist in the maintenance, configuration, and monitoring of computer systems, servers, printers, and other peripherals. Ensure proper functioning and optimal performance of IT equipment.
- **Data Backup and Recovery**: Implement and maintain data backup and recovery procedures to safeguard organizational data and ensure business continuity in the event of system failures or disasters.
- **Security Compliance**: Assist in enforcing IT security policies and procedures to protect the organization's data and IT infrastructure against unauthorized access, malware, and other security threats.
- **Documentation**: Maintain accurate records, documentation, and inventory of IT assets, software licenses, and technical configurations. Keep technical documentation up to date and accessible to relevant stakeholders.
- **Research and Evaluation**: Stay informed about emerging technologies, trends, and best practices in the field of IT. Conduct research and evaluate new software, hardware, and IT solutions to enhance organizational efficiency and effectiveness.

**Qualifications and Skills**:

- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proven experience working in IT support or a similar role.
- Strong technical knowledge of computer hardware, software, networking, and operating systems (e.g., Windows, Linux).
- Proficiency in troubleshooting technical issues and providing timely solutions.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Attention to detail and strong problem-solving abilities.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.

**Job Types**: Full-time, Permanent

**Salary**: AED2,000.00 - AED3,000.00 per month