Spa Therapist for Waldorf Astoria Dubai
2 weeks ago
A Spa Therapist for Waldorf Astoria Dubai International Financial Centre is responsible for providing professional treatments and services for guests, including but not limited to body and facial treatments, massages, home care advice and tour of the facilities. Maintaining safety and cleanliness and ensuring guest satisfaction regarding all areas of Spa services in true Waldorf standards.
**What will I be doing?**
As a Spa Therapist, you are responsible for performing the following tasks to the highest standards:
- Attending Hilton Trainings and monthly departmental meetings as required
- To ensure high standards of cleanliness in the department
- To report any maintenance issues to the Spa Manager
- Assist in all areas of the operations as requested by Spa Manager
- To be fully aware of current and future services offered by the hotel
- Provides efficient guest service from point of arrival to check out. Books, changes and cancels appointments and up sells retail
- Accurately schedule all massage reservations, changes, confirms and cancel massage reservations
- Accurately process all billing and posting for spa and retail services: report any overages and shortages to Spa Manager
- Accurately explain spa treatment menu and packages to guests
- Greet and welcome all incoming and outgoing guests and staff in accordance to brand Standards
- Maintain the quality of service and overall appearance of locker areas, lounge area and restrooms
- Ensure proper cleanliness of locker room, lounge, steam/sauna room, prep room and restrooms
- Ensure stocking of water and other beverages and set up and break down of beverage and fruit station
- To ensure audio-visual equipment is well maintained and in perfect condition
- To ensure high standards of cleanliness in the department
- Provides courteous and efficient guest service from point of arrival through check out
- Orient the guests through our Fitness facility, greets guests and provides the true Waldorf service
**What are we looking for?**
A Spa Therapist for Waldorf Astoria Dubai International Financial Centre is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
- Ability to read, write, speak and understand the English language to effectively communicate with guests
- Ability to deal with problems involving several concrete variables in standardized situations
- At least 1 year experience as spa therapist in luxury hospitality industry
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