Assistant Manager, Learning and Development

1 week ago

Dubai, United Arab Emirates Kerzner International Resorts Full time

Assistant Manager, Learning and Development
(8396)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Behold the dawn of a new, all-encompassing resort experience in Dubai - One&Only One Za’abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

**About the Role**:
We are seeking a highly motivated and experienced Assistant Manager of Learning and Development to join our team in the pre-opening phase of a luxury hotel. In this role, you will be responsible for assisting the Learning and Development Manager in creating and implementing training programs and initiatives to ensure the success of our hotel's pre-opening and post-opening phases. You will have the opportunity to shape and develop the learning and development strategy, train and develop a team of trainers, and contribute to the overall success of the hotel.

**Role Responsibilities**:

- Collaborate with the Learning and Development Manager to develop and implement a comprehensive training plan for the pre-opening phase of the hotel.
- Conduct training needs assessments to identify skills gaps and develop appropriate training programs.
- Design and deliver training programs for all departments, ensuring they are aligned with the hotel's standards, policies, and procedures.
- Train and develop a team of trainers to deliver effective training programs.
- Monitor and evaluate the effectiveness of training programs, making adjustments as necessary to ensure continuous improvement.
- Work closely with department heads and managers to identify training needs and provide ongoing support to enhance employee performance.
- Assist in the development and implementation of onboarding programs for new hires.
- Coordinate with external vendors and trainers to provide specialized training programs as needed.
- Stay updated with industry trends and best practices in learning and development to enhance the effectiveness of training programs.

**Key Skills and Requirements**:

- Bachelor's degree in Hospitality Management, Human Resources, or a related field. Master's degree is a plus.
- Proven experience in a similar role within the hospitality industry, preferably in pre-opening hotels or luxury properties.
- Strong understanding of learning and development principles and best practices.
- Excellent communication and interpersonal skills, with the ability to build relationships with individuals at all levels.
- Experience in designing and delivering training programs, including classroom training, e-learning, and on-the-job training.
- Ability to assess training needs and develop effective training solutions.
- Strong organizational and project management skills, with the ability to handle multiple tasks simultaneously.
- Flexible schedule, as occasional weekend and evening work may be required.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

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