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Ticket Controller
3 weeks ago
**Objective of the Job**
- **Responsibilities**_
**Segregation of Tasks**:
- Organize and allocate tasks within the team based on ticket requirements and individual skill sets.
- Determine the responsible party or department for addressing specific issues outlined in tickets, ensuring accountability and efficiency in resolution. Ticket Management:
- Monitor ticketing systems to identify operational issues, discrepancies, or customer concerns.
- Liaise with operations teams to promptly address and resolve ticketed issues, ensuring timely and satisfactory resolution.
- Act as a point of contact for escalations, providing guidance and support to ensure tickets are handled effectively.
**Penalty Process Monitoring**:
- Oversee the penalty process related to delivery operations, ensuring compliance with
- company policies and regulatory requirements.
- Track and analyze penalty data to identify trends, root causes, and areas for improvement.
- Collaborate with relevant stakeholders to implement corrective actions and minimize
- penalty occurrences.
**Reporting**:
- Generate and distribute comprehensive reports detailing ticket status, resolution metrics, and operational performance.
- Regularly share insights and findings with relevant teams, providing actionable recommendations for process enhancement and optimization.
**Operational Improvement**:
- Utilize ticket data and feedback to identify opportunities for operational enhancement.
- Provide actionable insights and recommendations to operations teams to drive continuous improvement initiatives.
- Collaborate cross-functionally to implement process improvements, streamline workflows, and enhance overall delivery performance.
**Team Management**
- Manage a team of last mile Auditors and train the process
- **Qualifications**:_
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- Proven experience in a similar role, preferably within the logistics, supply chain, or e
- commerce industry.
- Strong analytical skills with the ability to interpret data, identify trends, and make data
- driven decisions.
- Excellent communication and interpersonal abilities, with the capacity to effectively collaborate with cross-functional teams.
- Demonstrated proficiency in ticketing systems, project management tools, and Microsoft Office Suite.
- Detail-oriented mindset with a focus on accuracy and quality in work execution.
- Proactive approach to problem-solving and a commitment to driving continuous improvement.
**Job Types**: Full-time, Permanent
**Salary**: From AED3,000.00 per month
Application Question(s):
- What Is your Current Salary in AED ?
Application Deadline: 17/03/2024
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