Sales Co-ordinator
7 months ago
**JOB SUMMARY**
The primary role of Sales Coordinator will be to use the telephone to reach potential or existing customers.
To maximise the effectiveness of the Sales and Account Executives and Managers by producing high quality leads and working as a team towards agreed set targets and profitability goals. To provide a high level of sales support by ensuring all queries are responded to in an efficient, professional, and timely manner.
The key role of the Sales Coordinator would be calling a prospective client and persuading them to either purchase/trial a Coffee Planet product/service or accept a visit from another sales team member. The role holder would also be responsible for providing excellent customer service to existing as well as prospective clients by handling customer queries and complaints and providing quality and timely resolution in line with the established guidelines.
**KEY RESPONSIBILITIES**
The role will include but not be limited to:
- Identify opportunities, produce leads and book appointments for the sales force with the emphasis on high quality leads.
- Proactively follow up leads generated from canvassing by the Sales and Account managers.
- Book meetings and demonstrations for the Sales force.
- Use of initiative to identify and follow up opportunities with companies who are not already on the database.
- Manage the database to a high degree of accuracy to ensure targeted marketing activity can take place to generate new business.
- Attend weekly meetings with the Sales force to update information and discuss any issues.
- Liaise effectively with all departments within Coffee Planet to ensure customer requirements are met.
- Contribute to the team performance by sharing and implementing Best Practise Ideas.
- Promotes good customer relations by providing customer satisfaction with a friendly demeanour, can-do attitude, and willingness to always help.
- Keeps in touch with existing customers to take feedback about services being delivered, their future needs, information about competitors’ activities (pricing and offers), etc.
- Assists in preparing reports pertaining to business development and sales to the senior management whenever required.
- Re-directs customer inquiries to appropriate personnel within the company and who can assist in resolving the complaints/issues.
- Receives and responds to inquiries/complaints regarding the Business Unit’s services, and ensures it is resolved in a timely manner.
- Maintains a detailed and updated database on customers which is periodically reviewed to maintain accurate information.
- Analyses customer feedback and ensures necessary action is taken on improvement areas.
- Follows up with relevant internal teams to resolve customer complaints and respond to any queries.
- Ensures adherence to quality standards for all customer interactions.
- Ensures proper induction of all new customers by providing relevant information about the
Business Unit’s services.
- Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the year.
- Takes ownership of his/her own learning agenda by identifying development needs in consultation with the manager and agreeing on the individual development plan which goes beyond just training and development.
- Keeps abreast of professional developments, new techniques and current issues through continued education and professional growth
**KEY COMPETENCIES**
Communication is in a clear, concise, organised and convincing manner for the
Effective intended audience. Presents clear and convincing oral presentations. Listens
Communication effectively; clarifies information as needed to the targeted audience.
Ability to engage completely with the speaker, understand their message,
Active Listening comprehend the information, and respond thoughtfully.
Collaborative effort of to achieve a common goal or to complete tasks in the most
Teamwork effective and efficient way.
Planning & Able to formulate objectives and priorities and implement plans consistent with the
Organising long-term interests of the business.
The ability to be responsible for the consequences of one’s own actions and decisions, taking responsibility for these decisions and not shifting focus on blame or
Accountability poor performance somewhere else or on others.
Ability to understand and address situations based on all available facts and
Critical Thinking information
Being able to recognise and reflect on the role of one's values, feelings, interests,
Self-Awareness abilities, and multiple facets of identity in shaping one's thoughts and actions.
Being proactive and results-driven, and always take the necessary steps to achieve
Result Orientated set goals or targets.
Identifies and analyses problems; weighs relevance and accuracy of information;
Problem Solving generates and evaluates alternative solutions; makes recommendations.
Managing Ensuring valua
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