Lobby Host

2 weeks ago

Dubai, United Arab Emirates Marriott International, Inc Full time

**Job Number** 23080277

**Job Category** Rooms & Guest Services Operations

**Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**JOB SUMMARY***

Drive guest engagement in the lobby and assist the guests with proper directions. To be up-to-date regarding all hotel facilities and services and to be familiar with all local attractions, hotels, restaurants and more in order to provide the guests with appropriate information. Proactively ensures all guests are attended at all times. Act as a hotel and brand ambassador and maintain lobby coverage.

**SCOPE / BUSINESS CONTEXT**
- A Full Time position based at JW Marriott Marquis Dubai.
- Number of Direct Reports - 0
- Titles of Direct Reports - n/a

**CANDIDATE PROFILE**

**Experience**:

- Minimum 1 year in similar position in a five star hotel.

**Skills and Knowledge**
- Communication skills
- Attention to details
- English language (written and spoken)

**Education or Certification**
- College Graduate-Preferred
- Hotel School is an added advantage-Preferred

**SPECIFIC DUTIES**

**_The following are specific responsibilities and contributions critical to the successful performance of the position:_**
- Ensure all guests are welcomed according to the JW Marriott Welcome Experience.
- Act as a hotel and brand, give directions to the guest and maintain lobby coverage.
- Follow hotel standard and adhering to all Marriott policies.
- To ensure that all Guests receive personal service to the highest degree of courtesy and to be informed of the hotel’s facilities.
- To have knowledge of hotel/restaurant promotions/opening hours/services offered & to have knowledge of room types and locations within the hotel.
- Perform any reasonable request as directed by management.
- Maintain high standards of personal hygiene and wear proper uniform at all times (incl. name badge).
- Due to the nature of our business, to understand that work schedules and demands of the position may vary from time to time.
- Protect guest and associate security by never revealing any personal information, room numbers, addresses, telephone numbers etc. unless authorised by a manager.
- Attend daily/weekly/monthly departmental meetings and contribute with the acquired knowledge.
- To ensure that all Guest concerns, complaints and compliments are escalated to superiors.
- To assist Guests with general enquires and any other reasonable service requested by guests.
- Responsible of preparing Arabic coffee, dates and incense are setup at the lobby and around VIP events.
- Responsible of the VIP Guest room by ensuring there are dates, Arabic coffee, flowers putting incense in the room before the Guest arrival.
- Offer a standard welcome drink & cold towels to VIP guests.

**OTHER**

**Safety and Security**
- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
- Notify Loss Prevention/Security of any guest reports of theft.

**Policies and Procedures**
- Follow company, hotel and department policies and procedures.
- Follows Marriott International Hotels Limited Regional Office policies and procedures
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors and Management.
- Working hours as required to do your job but normally not less than 48 hours per week.

**Guest Relations**
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
- Assist other employees to ensure proper coverage and prompt guest service.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Address guests' service needs in a professional, positive, and timely manner.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Thank guests with genuine appreciation and provide a fond farewell.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Supply guests/residents with directions and information regarding property amenities, services, and hours of operation,

  • Lobby Hostess

    3 days ago

    Dubai, United Arab Emirates Al Qadar Manpower Full time

    Good day! We are urgently looking for a Lobby Host/Hostess for one of our hotel partners in Dubai. Required: - With pleasing personality - At least 170 CM (height) - Must have relevant hotel experience - Fluent in English - Experience with any Airline is a plus **Salary**: AED7,000.00 per month Ability to Commute: - Dubai (preferred) Ability to...

  • Lobby Ambassador Jobs in Dubai | Rixos The Palm Hotel

    3 weeks ago

    dubai, United Arab Emirates Rixos The Palm Hotel & Suites Full time

    1- Lobby AmbassadorJob: Full TimeLocation: Dubai, UAEDescription:An exciting opportunity has arisen for a Lobby Ambassador to join our Rixos The Palm team. To provide exceptional service to the guests & maintains the overall efficiency of standards set.Job Requirements:Relevant experience as a Guest Relations/Lobby Host or similar is an assetDiploma/ BS...

  • Lobby Ambassador Jobs in Dubai | Rixos The Palm Hotel

    3 weeks ago

    dubai, United Arab Emirates Rixos The Palm Hotel & Suites Full time

    1- Lobby AmbassadorJob: Full TimeLocation: Dubai, UAE Description: An exciting opportunity has arisen for a Lobby Ambassador to join our Rixos The Palm team. To provide exceptional service to the guests & maintains the overall efficiency of standards set. Job Requirements: Relevant experience as a Guest Relations/Lobby Host or similar is an asset Diploma/...

  • Captain - Lobby Cafe- Arabic Speaker Required

    6 days ago

    dubai, United Arab Emirates AccorHotel Full time

    Captain - Lobby Cafe- Arabic Speaker RequiredFull-timeJob-Category: Food & BeverageJob Type: PermanentJob Schedule: Full-TimeWe are far more than a worldwide leader. We are more than 240000 women and men who share something unique.Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures....

  • Health Club Supervisor

    2 weeks ago

    dubai, United Arab Emirates Accor Hotels Full time

    Company Description5* Premium Hotel hosting most of the VIP's visiting the region with unique contemporary designed to cater to the sophisticated business traveller and provides families with the same warm welcome. Offer 151 rooms & suites with Executive lounge, 2 Restaurants, Lobby Cafe, 5 Meeting Rooms, 2 Ballrooms, Health Club & SPA. Job...

  • Captain - Lobby Cafe- Arabic Speaker Required

    6 days ago

    dubai, United Arab Emirates AccorHotel Full time

    Captain - Lobby Cafe- Arabic Speaker Required Full-time Job-Category: Food & Beverage Job Type: Permanent Job Schedule: Full-Time We are far more than a worldwide leader. We are more than 240000 women and men who share something unique.Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending...

  • Lobby Lounge Assistant Manager

    4 weeks ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23191002 **Job Category** Food and Beverage & Culinary **Location** The St. Regis Dubai The Palm, Palm Jumeirah, P.O. Box 53809, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Ensure staff is working together as a team...

  • Captain - Lobby Cafe- Arabic Speaker Required

    2 weeks ago

    dubai, United Arab Emirates Accor Hotels Full time

    Company DescriptionWe are far more than a worldwide leader. We are more than 240000 women and men who share something unique.Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differencesYes, we lead the way. But we want to go further, with audacity, with...

  • Captain - Lobby Cafe- Arabic Speaker Required

    4 weeks ago

    dubai, United Arab Emirates AlAlamein International University Full time

    Job DescriptionJob DescriptionCompany DescriptionWe are far more than a worldwide leader. We are more than 240000 women and men who share something unique.Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differencesYes, we lead the way. But we want to go...

  • Bellman

    3 weeks ago

    Dubai, United Arab Emirates Hotel Chadstone Melbourne MGallery Full time

    Job DescriptionCompany DescriptionCompany DescriptionWe are far more than a worldwide leader. We are more than 240 000 women and men who share something unique.Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differencesYes, we lead the way. But we want to go...

  • Bellman

    3 weeks ago

    Dubai, United Arab Emirates Accor Full time

    Company DescriptionCompany DescriptionWe are far more than a worldwide leader. We are more than 240 000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences Yes, we lead the way. But we want to go further, with...

  • Security Officer

    5 days ago

    Dubai, United Arab Emirates Hyde Hotel Dubai Full time

    Company Description This is a new kind of hospitality, grounded in the spirit of discovery, the fantasy of nightlife and the adventure of connection. Hyde is more than a brand, it’s a state of mind. THE HYDE DUBAI Hyde Hotels, Resorts & Residences, part of the world-leading Accor group, is the first Hyde hotel outside of the United States, Hyde Dubai...

  • Captain - Lobby Cafe- Arabic Speaker Required

    2 weeks ago

    dubai, United Arab Emirates Accor Hotels Full time

    Company DescriptionWe are far more than a worldwide leader. We are more than 240000 women and men who share something unique.Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differencesYes, we lead the way. But we want to go further, with audacity, with...

  • Guest Relations Manager

    6 days ago

    Dubai, United Arab Emirates SOFITEL Full time

    Company Description We are far more than a worldwide leader. We are more than 240000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences Yes, we lead the way. But we want to go further, with audacity, with...

  • Duty Manager

    6 days ago

    dubai, United Arab Emirates SOFITEL Full time

    We are far more than a worldwide leader. We are more than 240 000 women and men who share something unique.Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differencesYes, we lead the way. But we want to go further, with audacity, with imagination, with...

  • Duty Manager

    3 weeks ago

    Dubai, United Arab Emirates Accor Full time

    Company DescriptionCompany DescriptionWe are far more than a worldwide leader. We are more than 240 000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences Yes, we lead the way. But we want to go further, with...

  • Duty Manager

    6 days ago

    dubai, United Arab Emirates SOFITEL Full time

    We are far more than a worldwide leader. We are more than 240 000 women and men who share something unique.Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differencesYes, we lead the way. But we want to go further, with audacity, with imagination, with passion...

  • Guest Relations Manager

    3 weeks ago

    Dubai, United Arab Emirates Marriott International Full time

    JOB SUMMARY Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the...