Barista

5 months ago

Dubai, United Arab Emirates Katrinasweets & Confectionery, Mirdiff Full time

As a Barista, you will be responsible for crafting and serving high-quality coffee beverages while providing exceptional customer service, enquiries and purchases in Katrina store ensuring that each customer receives highest level of service.

**Duties & Responsibilities**:

- Welcomes customers by greeting them; offering them assistance;
- Keeping the store tidy and clean, this includes hovering and mopping.
- Prepare and serve a variety of coffee beverages, including espresso, cappuccinos, lattes, and other specialty drinks.
- Grind coffee beans, measure ingredients, and use espresso machines and other equipment proficiently.
- Ensure consistency in beverage quality and presentation.
- Directs customers by escorting them to racks and counters; suggesting items;
- Advises customers by providing information on products;
- Helps customer make selections by building customer confidence; offering suggestions and opinions;
- Handling all the cash transaction of an organization;
- Receive payment by cash, credit card, etc.
- Checking daily cash accounts;
- Guiding and solving queries of customer;
- Providing training and assistance to new joined cashier;
- Provide highest level of customer service to every customer and improve it;
- Take gently Customer’ orders over the phone and at the counter;
- Suggest to Customers products selection in stores;
- Suggest to Customers in selecting decorated cakes design and suggest the best one;
- Promote to Customer new products & samples;
- Manage difficult situations with Customer in absence of supervisor;
- Identify customer needs & problems and manage to address them;
- Ensure best merchandise display for Customer with arrangement and price tags;
- Retain knowledge and explanation of all bakery & pastry products sold in the bakery;
- Package carefully products in special envelopes & boxes;
- Count and store received bakery and pastry products & items as needed;
- Write messages on cakes;
- Report to supervisor for products imperfections or hazards;
- Follow the chiller temperature and fill in a form;
- Properly use store equipment such as label machine, chillers, coffee machine, oven, dishwasher, laptops, POS and upkeep it (change tapes and ribbons, etc.);
- Follow safe food handling guidelines. Keep work area sanitary and clean;
- Ensure effective coordination with other departments;
- Identify store needs & place product orders to central kitchen;
- Minimize time & improve quality to take customers’ orders;
**Requirement**
- Friendly and engaging personality.
- Knowledge of coffee brewing techniques and espresso equipment.
- Previous experience as a barista or in a similar customer service role is preferred.
- Excellent verbal and written English communication skills.
- Minimum 2 years retail or customer service experience.
- Familiar with software such as Microsoft Word, Excel.
- Well-organized, detail-oriented and able to multi-task.
- Fast-learning and properly following the processes and guidelines.
- Ability to work as part of a team and independently without supervision.
- Ability to make customer-oriented and cost-effective decisions, take responsibility.

**Salary**: AED2,500.00 - AED3,200.00 per month

**Experience**:

- Coffee maker: 1 year (required)
- Latte art: 1 year (required)

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