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Technical Lead

4 weeks ago


Dubai, United Arab Emirates Encore Global Full time

**Key Job Responsibilities**:***

**Equipment Operation**
- Assist in cleaning, testing, maintaining, prepping and repairing equipment prior to an event
- Responsible for accurate and timely setup, operation, and breakdown of intermediate audio-visual equipment.
- Troubleshoot technical issues and resolve problems quickly as they arise.
- ** Do the Right Thing - **Complies with all Company security and safety measures.
- Ensures equipment is secure from theft and/or damage when in use.
- Adhere to health and safety regulations and wear appropriate PPE.
- Report all health and safety issues to the HSE Manager or appropriate Manager onsite.

**Customer Service**
- ** Deliver World Class Service** - Provides excellent service and strive to exceed the expectations and needs of internal and external customers.
- ** Value People** - Be a leader, mentor and coach for other Technicians on Encore’s Delivering World Class Service philosophy.
- Maintains a positive relationship with all clients through effective communication.
- Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
- Monitors events and checks in on customers throughout the day.
- Understands and fosters the hotel/client relationship.

**Technical Ability**
- Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.
- ** See the Bigger Picture** - Anticipates equipment challenges and changes in a timely and professional manner.

**Systems Knowledge**
- ** Do the Right Thing** - Understands company processes, follows procedures and completes systems entry and paperwork accurately.
- Uses the equipment sheets to determine the equipment scheduled for set up and for strike.
- Interacts with other staff and outside vendors for equipment.
- ** Drive Results** - Increases revenue by utilising floor up-selling techniques.
- Work with clients to finalise invoices.

**Disclaimer**:
The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.