Imi Cib

Intesa Sanpaolo is the banking group leader in Italy. Assisting more than 14,6 milion of retail customers through a network of 5360 branches, it significantly supports the development of Companies and gives an important sustain to the country's growth. _The Group has a selected retail banking presence in Central and Eastern Europe, the Middle East and North Africa, with approximately 1,000 branches and 7.2 million customers in 12 countries. _Intesa Sanpaolo is also present in 25 countries in support of its corporate customers’ cross-border business. _It is looking for new qualify profiles who want to face demanding and challenging career path with the following requirements:_

**Scope and Purpose**:

- To assist Relationship Managers in handling the clients and their requirements.
- To assist Relationship Managers in addressing the customer queries on Bank’s product and seek solution to their requests
- To perform other tasks as assigned by Relationship Manager & GRM
- Ensuring that all related documentations are processed in accordance with the Policy established and implemented by the Bank.
- Perform, also working in a team, administrative activities related to customer management.
- Pro-actively liaise with the customer in the management and resolution of problems and requests.
- Ensure the quality of the work carried out, as well as compliance with the deadlines, intervening operationally in urgent transactions.
- Ensure the proper management of customers guaranteeing internal compliance to the Bank's provisions for the regulatory framework as well as the Bank's other operating processes.
- Support Relationship Managers in assessing the management trend and economic performance of the reference customer and activating the necessary corrective actions.
- Handle preliminary activities and draft documents, proposals and marketing material

**Required Experience**:
1-2 years of relevant experience in corporate / compliance role, ideally with banks operating in Abu Dhabi

**Required Qualifications, Skills and Knowledge**:

- Bachelor degree or post graduate in Economics/Marketing/Business/Law or related field - Understanding of documentation and operating processes - Computer literacy - Good command of English - Customer and detail oriented - Analytical skill - Familiar with local laws, banking regulations and practices added advantage - Ability to understand and exploit financial information and databases