Branch Manager
3 weeks ago
The Loft 5th avenue is a prestigious and well-established company known for delivering exceptional beauty services to our valued clients. We take pride in our skilled team and commitment to providing a luxurious experience. As we continue to grow, we are seeking a motivated and experienced Branch Manager to join our team and contribute to our ongoing success.
As a Branch Manager, you will play a crucial role in overseeing the daily operations of the salon and ensuring the highest level of customer satisfaction. Your responsibilities will include:
- Supervising salon staff, including hair stylists, nail technicians, receptionists and support staff.
- Coordinating staff schedules to ensure adequate coverage during operating hours.
- Training and mentoring new and existing staff to maintain high service standards.
- Monitoring the quality of services provided to clients and addressing any concerns or issues promptly.
- Handling customer inquiries, complaints, and feedback in a professional and efficient manner.
- Managing inventory, ordering supplies, and ensuring products are well-stocked and organized.
- Collaborating with the management team to develop and implement marketing strategies to attract new clients and retain existing ones.
- Upholding salon policies and maintaining a clean, organized, and welcoming environment for clients and staff.
- Keeping up-to-date with industry trends, new techniques, and products to provide expert advice to clients.
**Qualifications**:
- Minimum of 2 years of experience in a similar role within the beauty or wellness industry.
- Proven experience in staff management, training, and team coordination.
- Strong knowledge of various beauty services, products, and techniques.
- Excellent communication and customer service skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in using salon management software and basic computer skills.
If you are a dynamic and motivated individual with a strong background in the beauty industry and team management, we invite you to join our team at The Loft 5th Avenue.
**Experience**:
- Beauty Industry: 2 years (required)
- manager: 2 years (required)
**Language**:
- english (required)
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