Night Auditor

3 weeks ago


Dubai, United Arab Emirates Marriott International, Inc Full time

**Job Number** 23016721

**Job Category** Rooms & Guest Services Operations

**Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

**JOB SUMMARY**

Audit the front office admin work; review the house reports and ensuring the front office compliance with audit requirements.

**SCOPE / BUSINESS CONTEXT**
- A Full Time position based at JW Marriott Marquis Dubai.
- Number of Direct Reports - 0
- Titles of Direct Reports - 0

**CANDIDATE PROFILE**

**Experience**:

- Hotel experience is desirable but not essential
- Previous experience working within a similar role in a 5star environment preferred

**Skills and Knowledge**
- Strong Communication skills (verbal, listening, writing)
- Pro-active and reliable
- Outgoing personality and outstanding guest service skills.
- Ability to use Opera, Micros & MARSHA System and other operating systems
- front office/ accounts Cashiering Skills and Knowledge
- Strong problem-solving skills
- Strong organization and working to deadline skills
- Have a complete understanding of the Marriott Reward program

**Education or Certification**
- Good level of English essential

**SPECIFIC DUTIES**
- The following are specific responsibilities and contributions critical to the successful performance of the position:_
- Be knowledgeable about daily hotel operations, check daily PMS transactions, cashier closure reports, PMS night audit reports and address any variance.
- Ensure compliance to hotel credit policies.
- Be aware of the Marriott brand standards and follow them thoroughlyHave knowledge of hotel rates, package and discounts.
- Have knowledge about property and Marriott promotions.
- Assist the front desk team during the busy operation.
- Address any wrong, incomplete paperwork to the FO leaders
- Communicates with Finance
- Review and audit the PMS reports before the night run

**OTHER**

**Safety and Security**
- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
- Notify Loss Prevention/Security of any guest reports of theft.

**Policies and Procedures**
- Follow company, hotel and department policies and procedures.
- Follows Marriott International Hotels Limited Regional Office policies and proceduresProtect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors and Management.
- Working hours as required to do your job but normally not less than 48 hours per week.

**Guest Relations**
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
- Assist other employees to ensure proper coverage and prompt guest service.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Address guests' service needs in a professional, positive, and timely manner.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Thank guests with genuine appreciation and provide a fond farewell.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

**Communication**
- Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
- Speak to guests and co-workers using clear, appropriate and professional language.Talk with and listen to other employees to effectively exchange information.

**Working with Others**
- Support all co-workers and treat them with dignity and respect.
- Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
- Partner with and ass


  • Night Auditor

    6 days ago


    Dubai, United Arab Emirates Grand Excelsior Hotel Full time

    Job brief We’re looking for a Night Auditor to assist guests with their overnight requests and balance accounts from the day shift. Night Auditor responsibilities include checking in guests, handling their requests and taking reservations. The Night Auditor also reconciles all accounts, processes invoices and prepares paychecks. Ultimately, you will...

  • Night Auditor

    4 days ago


    Dubai, United Arab Emirates flora inn hotel Full time

    Job Title: Night Auditor (Account Department) Hotel: Flora Inn Hotel (4-star property) Location: Dubai **Job Description**: As a Night Auditor in the Account Department of Flora Inn Hotel, you will play a crucial role in ensuring the accurate and efficient financial operations of the hotel during the night shift. You will be responsible for various...

  • Night Auditor

    5 days ago


    Dubai, United Arab Emirates Apt Resources Full time

    **NIGHT AUDITOR**: **Job ID **:1226 **Location **:Dubai - United Arab Emirates **Industry **:Hospitality / Tourism / Recreative **Functional Area **:Functional Area AED 0.00 **Other Benefits: **GCC Driving License **:no data **Description**:


  • Dubai, United Arab Emirates Chelsea Gardens Hotel Apartments Full time

    Night InCharge/Auditor - Balancing the accounts from day shift - Managing front desk activity and handling guest check-ins and check-outs - Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference - Handling customer requests and complaints and directing other employees or departments...


  • Dubai, United Arab Emirates Apt Resources | Recruitment Specialists Full time

    Join the team at a prestigious 4-star hotel as a Night Auditor! Apt Resources, a leading recruitment agency, is seeking a dedicated and detail-oriented individual to handle the night audit responsibilities for our client. As a Night Auditor, you will be responsible for ensuring the accuracy of financial transactions, reconciling accounts, and providing...

  • Night Auditor

    3 weeks ago


    Dubai, United Arab Emirates Apt Resources | Recruitment Specialists Full time

    Perform the night audit function accurately and in a timely mannerVerify the accuracy of guest folios and room ratesBalance and reconcile all revenue and settlement accountsHandle guest inquiries and provide exceptional customer serviceProcess guest check-ins and check-outs during the night shiftAssist with security procedures and monitor hotel...

  • Night Auditor

    2 weeks ago


    Dubai, United Arab Emirates Apt Resources | Recruitment Specialists Full time

    Perform the night audit functionaccurately and in a timely mannerVerify theaccuracy of guest folios and room ratesBalanceand reconcile all revenue and settlementaccountsHandle guest inquiries and provideexceptional customer serviceProcess guestcheck-ins and check-outs during the nightshiftAssist with security procedures andmonitor hotel premisesPrepare daily...

  • Night Auditor

    3 weeks ago


    Dubai, United Arab Emirates Hilton Dubai Full time

    Responsibilities:Keeping hotel financial records in order.Processing invoices, transactions, room charges, refunds, etc.Preparing and distributing employee checks.Verifying that all accounts are balanced and supported by documentation.Checking guests in and out of the hotel.Responding to guests' needs, requests, and complaints.Answering the phone and...

  • Hotel Night Auditor

    5 days ago


    Dubai, United Arab Emirates KSK Homes Full time

    Hotel Night Auditor with Prologic Experience Only - immediate hire! Performs an audit of the daily night audit insuring its accuracy and completeness - Spreads all miscellaneous waiting accounts and processes in the computer - Controls the restaurant guest checks - Prepares all necessary daily reports including the daily sales report - Maintains an adequate...

  • income auditor

    7 days ago


    dubai, United Arab Emirates Accor Hotels Full time

    "Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining...

  • income auditor

    7 days ago


    dubai, United Arab Emirates Accor Hotels Full time

    "Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining...


  • dubai, United Arab Emirates Hilton Full time

    Description:A Day auditor Amaintains the professional financial standards of the hotel by managing end-of-day reports, ensuring accuracy, and reporting anomalies.Job Responsibilities:Aa Day Auditor, you will maintain the professional financial standards of the hotel by managing end-of-day reports,Ensuring accuracy, and reporting anomalies. A Day Auditor must...

  • Night Auditor- Gsa

    6 days ago


    Dubai, United Arab Emirates Xclusive Group Of Hotels Full time

    Night Auditing and Perform all check-in and check-out tasks - Manage online and phone reservations - Inform customers about payment methods and verify their credit card data - Register guests collecting necessary information (like contact details and exact dates of their stay) - Welcome guests upon their arrival and assign rooms - Provide information about...

  • Night Auditor- Gsa

    5 days ago


    Dubai, United Arab Emirates Xclusive Group Of Hotels Full time

    Night Auditing and Perform all check-in and check-out tasks - Manage online and phone reservations - Inform customers about payment methods and verify their credit card data - Register guests collecting necessary information (like contact details and exact dates of their stay) - Welcome guests upon their arrival and assign rooms - Provide information about...

  • Income Auditor

    1 day ago


    Dubai, United Arab Emirates Hilton Full time

    Income Auditor An Income Auditor maintains the professional financial standards of the hotel by managing end-of-day reports, ensuring accuracy, and reporting anomalies. **What will I be doing?** As Income Auditor, you will maintain the professional financial standards of the hotel by managing end-of-day reports, ensuring accuracy, and reporting anomalies....

  • Internal Auditor

    1 day ago


    Dubai, United Arab Emirates Millennium Hotels & Resorts Full time

    Review and verify Night Auditors logbook, daily revenue report and daily Food & Beverage report with supporting vouchers and trial balance - Distribute daily reports after obtaining Director of Finance / Financial Controller’s approval - Review rage variance report in order to ensure the correct rate is applied - Review the city ledger and credit card...

  • Income Auditor

    3 days ago


    Dubai, United Arab Emirates Hilton Full time

    An Income Auditor maintains the professional financial standards of the hotel by managing end-of-day reports, ensuring accuracy, and reporting anomalies. **What will I be doing?** As Income Auditor, you will maintain the professional financial standards of the hotel by managing end-of-day reports, ensuring accuracy, and reporting anomalies. An Income...


  • dubai, United Arab Emirates Hilton Full time

    Description: A Day auditor Amaintains the professional financial standards of the hotel by managing end-of-day reports, ensuring accuracy, and reporting anomalies. Job Responsibilities: Aa Day Auditor, you will maintain the professional financial standards of the hotel by managing end-of-day reports, Ensuring accuracy, and reporting anomalies. A Day...

  • Front Office

    4 weeks ago


    Dubai, United Arab Emirates Novotel Hotels Full time

    Welcome the guests whether on the phone or in the hotel and ensure that the check-in and check-out procedures are very well handled.Anticipates guests' needs and takes them into considerationHandles any guest complaints and/or remarks; provides a response as soon as possible.Completes all tasks linked to the guest's arrival and departure in...

  • Front Office

    3 weeks ago


    Dubai, United Arab Emirates ACCOR Full time

    Job Description What you will be doing:   Welcome the guests whether on the phone or in the hotel and ensure that the check-in and check-out procedures are very well handled. Anticipates guests' needs and takes them into consideration  Handles any guest complaints and/or remarks; provides a response as soon as possible. Completes all tasks...