Telehealth Nurse

We are Allianz Partners. The leader in assistance and insurance solutions in the areas of international health, assistance, automotive and travel insurance. Allianz Partners is a global family of over 19,000 employees across 78 countries. This role is in the International Health part of the business, which has a number of well-known customer facing brands such as Allianz Care, Nextcare and Medi24.

The International Health line of business provides international health, life and disability insurance and services, reinsurance and administration services to a wide range of customers. These include multinational companies, intergovernmental organisations (IGOs), non-governmental organisations (NGOs), private individuals, families and students. Our mission is to ensure that customers have access to quality healthcare through our support, care and commitment to go the extra mile. We are a truly global health partner for our customers, ensuring fast and simple access to the best advice, treatment and value for our customers.

**Smmary**:
Telehealth Nurses are responsible for assisting the patients coordinating their care. They work closely with doctors to see that all needs of the patient are met, including liaising with pharmacies and labs to ensure that all case related needs are being addressed.

**Main Tasks**:

- Address all patient’s needs and concerns and assist in scheduling appointments where required
- Triage patient issues and complaints and provide resolution. Facilitate access to doctor as and when necessary
- Help resolve issues between patients and the health care provider and offer guidance to the patients where required while ensuring patient support and complaints protocols are followed
- Assist in completion of post consultation duties: including, but not limited to, issuing referrals, arranging and tracking medication delivery, coordinating laboratory process etc.
- Supporting continuity of patient care

**Minimum Requirements**:

- Education: Nursing degree from a recognized institute
- Experience: 1-3 years
- Desired industry: HealthCare
- Physically fit to carry out duties
- Legally permitted to work in the country of operations.
- Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills

**Job Level**:
Professional

**Location**:

- AE**Available until**:
31/03/2023

**Area of Expertise**:
Operations

**Unit**:
Allianz Partners

**Employing Entity**:
Health At Hand DMCC

**Job Type**:
Full-Time

**Remote Job**:
Not applicable

**Employment Type**:
Permanent

**ID**:
23827