Drainage Operations
4 weeks ago
**Responsibilities (but not limited to)**:
- Plans and executes operations for improving quality of service to customers such as network house connections operation and maintenance, network inspection and repair and emergency response.
- Coordinates the responds to customer complaints, determines source of problem, clears lines or reports work needed, and supervises the advise to customer.
- Controls the Prepared and maintained variety of computerized and written records and reports related to work performed.
- Schedule staff including work assignments/rotations, employee training employee vacation, employee breaks, overtime assignments, backup for absent employees and vacant shifts.
- Supervises staff in accordance with existing policies and procedures.
- Evaluate operations, maintenance and performance of assigned facilities, recommends and implements improvements.
- Responsible for all aspects of performance management of the team with the ability to supervise, train and direct team members.
- Manage the site work permits from the client.
- Manage the customer complains within the scope, attend and resolve them on time as per the KPIs.
- Prepare monthly KPIs analysis and scores.
- Carry other tasks assigned.
**Experience**:
- +10 (ten) years relevant experience
- Expert in handling customer concerns regarding drainage infrastructure concerns
**Education**:
- Degree in Engineering or equivalent
**Others**:
- UPDA-registered / or to obtain this year 2024 (For engineering degree holder)
- _Note: As per Qatar Law all engineer professionals must be registered to Ministry of Municipality and Environment (MME)_ _by taking and passing the UPDA exam._
**Job Location**:
- Doha, Qatar
- Willing to relocate full time
**Language**:English
**その他**:
Pay: From AED1.00 per month
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