Clerk-reservations
4 weeks ago
**职位编号** 23014516
**工作类别** Reservations
**地点** Grosvenor House a Luxury Collection Hotel Dubai, Al Emreef Street, Dubai, United Arab Emirates, United Arab Emirates 在地图中查看
**编制** Full-Time
**远程申请?** N
**重新安置？** N
**职位类型** Non-Management
**职位概述**
处理通过电话、传真或邮件收到的所有预订请求、更改和取消。识别客人的预订需求并确定适当的房型。核实房型的空房情况和房费。向来访者解释担保、优惠价格和取消政策。回应并记录特别要求。回答关于酒店设施/服务和客房住宿的问题。
遵循销售技巧并实现收入最大化。在预订系统中输入和查看数据。通过在预订系统中输入正确的代码和费率，指定特价客房预订类型（例如，免费客房、员工折扣、旅行社检查费率和大批量预订）。
在解决客人的问题时，遵循适当的升级程序。
遵守公司的所有政策和程序；确保制服和个人仪表整洁而专业；维护专有信息的机密性；保护公司资产；保护客人和同事的隐私与安全。根据公司的标准，欢迎和答谢所有客人；预期并满足客人的服务需求；为残疾人提供协助；感谢客人的真诚赞赏。使用清晰、专业的语言与他人交谈；以适当的礼仪接听电话。与他人建立和保持积极的工作关系；支持团队达成共同目标；倾听并适当回应其他员工的问题。遵守质量保证预期和标准。在没有他人协助的情况下，移动、举起、携带、推动、拉动和放置重量不超过 10 磅 (4.54 kg) 的物体。履行主管要求的其他合理的工作职责。
- 万豪国际给予所有应聘者公平机会。我们始终坚持打造多元化的员工团队，秉承包容、以人为本的文化。我们绝不歧视任何受保护人群，例如残疾和退伍军人，或适用法律规定的任何其他群体。_
Luxury Collection 汇集了世界各地地道的酒店和度假村。我们的酒店团队策划了全球最丰富和最理想的目的地体验。我们的使命是在变革的旅程方面为我们的客人——这些经验丰富的旅行者提供指导，体会他们的精神，丰富他们的生活，并创造持久的回忆。如果您是欣赏叙述性故事讲述并渴望提供真正的、个性化和预期服务的人，我们诚邀您加入我们的旅程，谱写在 The Luxury Collection 的职业生涯。
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