Customer Service Representative-arabic
4 weeks ago
We are seeking a highly motivated and customer-oriented Female to join our team as a Customer Service Representative. As an Arabic national, you will play a key role in assisting our Arabic-speaking customers, providing them with exceptional service and resolving their inquiries or concerns. Your ability to communicate fluently in Arabic and English, combined with your strong interpersonal skills, will be essential for success in this role.
**Responsibilities**:
Provide outstanding customer service in a professional and courteous manner, primarily to Arabic-speaking customers.
Resolve customer issues, concerns, and complaints, ensuring a satisfactory resolution.
Understand and effectively communicate company policies, procedures, and product information to customers.
Escalate complex or unresolved issues to the appropriate department or supervisor for further assistance.
Maintain accurate and detailed records of customer interactions and transactions.
Collaborate with cross-functional teams to address customer needs, such as technical support or product specialists.
Identify opportunities for improving customer satisfaction and recommend process enhancements to management.
Stay updated on product knowledge, industry trends, and customer service best practices.
Meet individual and team performance targets, including response time, customer satisfaction, and quality metrics.
**Requirements**:
Arabic nationality and fluency in both written and spoken Arabic.
Excellent command of English, both written and spoken.
Proven experience in a customer service role, preferably in a similar industry.
Strong communication and interpersonal skills with the ability to build rapport with customers.
Active listening skills to understand customer needs and provide appropriate solutions.
Ability to handle challenging situations with professionalism and empathy.
Proficient in using computer systems and customer service software.
Detail-oriented with excellent organizational and multitasking abilities.
Flexible to work in shifts, including weekends and holidays, as per business requirements.
Ability to work effectively both independently and as part of a team.
**Salary**: AED3,900.00 - AED4,000.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- customer service: 1 year (required)
**Language**:
- Arabic (required)
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