Operations Officer in Card Operations

3 weeks ago


Dubai, United Arab Emirates Witty Tech Ltd Full time

W1TTY is a fast-growing UK based fintech, setting the new standards for digital finance. We’re building a new digital finance platform and a fully mobile-based finance app, offering multicurrency accounts, domestic and international transfers, debit cards, and instant payments. Amongst our platform are components such as core banking, mobile banking, cards systems, and many more.

We are looking for a highly motivated and experienced** Operations Officer in Card Operations **to join our team in Dubai.

**Responsibilities**:

- Performing daily cards operations and transactions
- Processing and investigating of transaction errors
- Communicating regarding customers‘ cards with the different card providers and related third parties
- Ensuring cards related issues are resolved quickly and efficiently and if needed escalated
- Investigating of transactions inquiries
- Providing data on cards KPIs
- Producing cards reports
- Interacting and communicating with other units to ensure smooth and effective operation
- Participating in the continuous improvement process
- Dealing with exceptional requests for customer satisfaction
- Performing other duties and responsibilities as assigned by the management
- Assisting with the development, implementation, and maintenance of cards products and infrastructure.

**Skills and experience**:

- Solid understanding of the cards infrastructure, processing and operations
- Experience of cards processing, investigations and fraud prevention
- Quality orientation, accuracy and attention to details
- Strong teamwork and collaboration skills
- Understanding of Mastercard and VISA products
- Responsibility for reaching own and the team’s objectives
- Customer focused
- Proactive learner
- Excellent command of verbal and written English
- Experience in a similar Cards operation position

**Benefits working at W1TTY**:

- Work in an international start-up company;
- Various opportunities to grow within the company;
- Competitive salary;
- Possibility to make an impact on international business success.



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