M00c0: Courier

We are looking for a Part-Time courier who is young, energetic, reliable and physically fit to support us delivering premium packages and supporting our operations team to meet and exceed customer expectations. You will be part of a multi-national, multi-cultural and diverse and talented team to learn from and share your own expertise.

If you have a passion to deliver a 'Premium' customer service experience and the dedication to go the 'Extra Last Mile', we would love to hear from you.

This is a Part-Time Position where you will be scheduled for a 24-hour work week on a rotating schedule. You will be required to work on weekends, public holidays and on special ADHOC shuttling between FedEx locations in addition to certain area coverage. This position is also eligible for overtime as per FedEx policy. Valid UAE manual Driving license is mandatory. Abu Dhabi area knowledge is preferred.

Your main duties include but are not limited to:
Pickup/transport/deliver supplies, mail, materials, paper records and equipment on a daily basis and distribute to appropriate locations.
Respond to and update your supervisor and dispatcher of all problems, new issues and ideas for change.
Utilize appropriate telephone skills and etiquette, responding to customers or internally.
Provide professional & efficient services relating to the delivery & pick-up (by vehicle) of customer packages whilst ensuring that all FedEx & legal requirements relating to the safe & secure movement of packages are met. Perform all activities without compromising safe working/driving practices.
Performs physical loading/unloading of trucks/containers & sortation of documents &/or boxes, ensuring accurate completion within defined timeframes.
Ensure the ongoing security of the vehicle & packages by taking all reasonable precautions & following defined safety & security procedures.

Responsible for the completion of operational processes at station and hub locations which may include ramp and sort operations, courier and dispatch operations. Ensures processes are completed safely and in a timely fashion.
Provides professional & efficient services relating to the delivery & pick-up (by vehicle) of customer packages whilst ensuring that all FedEx & legal requirements relating to the safe & secure movement of packages are met. Performs all activities without compromising safe working/driving practices.

Performs physical loading/unloading of trucks/containers & sortation of documents &/or boxes, ensuring accurate completion within defined timeframes.

Performs defined pre & post trip vehicle checks including ensuring adequate levels of supplies and completing accurate & timely Vehicle Inspection Report documentation. Ensures the ongoing security of the vehicle & packages by taking all reasonable precautions & following defined safety & security procedures.

Maximizes customer satisfaction & operational efficiency by effectively dealing with all types of customer queries & requests, resolving those that fall within the job remit & escalating others to the appropriate department.
Plans the route, re-prioritizes stops, to effectively complete pick-ups within Customer & FedEx time-windows and to meet defined productivity targets. Processes packages in accordance with defined procedures e.g. security scan, cash collection, correct routing, paperwork etc. and advises customer on correct completion of documentation & packaging.

You are required to be:
Physically fit, able to lift 32kg & move 70 kg
Valid Manual UAE driving license with over 6 months of driving experience
(Experience of driving a commercial vehicle is preferred)
Fluent in local language/s
(Good command of English)
Good written & verbal communication skills
Professional & courteous approach
Customer oriented (Experience in a customer facing role)
Basic knowledge of technology including use of a p.c., printer etc
Quality oriented, methodical with attention to detail
Good organizational skills / able to plan ahead & re-prioritize work as needed
Able to work independently and also as part of a team
Good administrative skills
Basic problem solving skills
Basic knowledge of the FedEx operation & key services
Basic geographical knowledge of Abu Dhabi city
Good orientation & map reading
Performs any additional related duties that support operational achievement of results.

Key Contacts:
Customers - advise on services & procedures & paperwork requirements, gather information relating to complaints etc & forward to relevant parties
A.E. / CSC - develop relationships that support the business retention & growth
Dispatch - keep abreast of developments, agree actions needed on exception issues
Service Agents - obtain information to facilitate delivery

Responsible for the completion of operational processes at station and hub locations which may include ramp and sort operations, courier and despatch operations. Ensures processes are completed safely and in a timely fashion.

Key skills to note are:
Accura