Spa Therapist

1 month ago

Dubai, United Arab Emirates Marriott International, Inc Full time

**Job Number** 24040775

**Job Category** Spa

**Location** W Dubai - The Palm, West Crescent, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

SPA THERAPIST
Operations
- Monitor and stick to time schedule to stay on schedule throughout the day.
- Escort guests to and from treatment rooms.
- Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service.
- Check with guest to promote continued comfort throughout service (e.g., comfortable temperature, amount of pressure).
- Provide massage services to guests using props (e.g., rain sticks, hot stones, pregnancy cushions) and/or products (e.g., oils, gels, lotions).
- Provide body treatments to guests using body scrubs and body wraps.
- Offer guests amenities such as water, coffee, or heated neck pillows.
- Maintain current licensure in service area by taking continuing education if needed and renewing license before expiration date, where applicable.
- Keep current with techniques and modalities related to field of work.
- Maintain current skills and licensure in service area as per regional requirements.
- Arrange workstation, treatment room, and/or drapes to promote guest comfort and safety.
- Check computer or reservation center for updates and changes to schedule regularly throughout the day.
- Confirm guest first and last name and type of treatment scheduled prior to beginning treatment.
- Handle inappropriate guest behavior by following Marriott International standard operating procedure for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing Assistant Spa Manager/ Spa and Recreation Manager.
- Maintain and develop client base.
- Maintain guest history files on all existing guests and create files for new guests.
- Review all upcoming appointments and treatments.
- Demonstrate knowledge of current trends in spa industry.
- Maintain basic Spa knowledge of the following: Spa operating hours, spa menu location, pricing, fees and charges for all spa services that the massage therapist performs, and check-in and check-out procedures.
- Maintain knowledge of retail brands, services and special promotions available in the Spa.
- Maintain working knowledge of Spa equipment and facilities that the massage therapists typically uses throughout their work shift.
- Promote and sell spa services including retail offerings related to the Spa.

Maintain Spa Environment
- Set up workstation and/or treatment room with necessary products, equipment, and supplies.
- Clean, maintain, and sterilize tools (e.g. nail implements, hot stones) and equipment (e.g., wax pots, steamers).
- Maintain cleanliness of workstation and/or treatment room throughout shift.
- Secure supplies and equipment at the end of each shift.
- Dispose of trash and dirty linens in the proper area.
- Evaluate equipment to assess proper functioning and report deficiencies.

Guest Relations
- Address guests' service needs in a professional, positive, and timely manner.
- Thank guests with genuine appreciation and provide a fond farewell.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

Communication
- Speak to guests and co-workers using clear, appropriate and professional language.
- Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
- Provide assistance to coworkers, ensuring they understand their tasks.
- Escort all guests to changing rooms, relaxation, or next appointment.

Safety and Security
- Follow company and department safety and security policies and procedures to promote a clean, safe, and secure environment.
- Report work related accidents, or other injuries immediately upon occurrence to assistant spa manager/spa and recreation manager.
- Practice universal health care protocol while dealing with guests and co-workers.

Policies and Procedures
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Follow company and department policies and procedures.
- Make sure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Perform other reasonable job duties as requested by Assistant Spa Manager/ Spa and r

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