Club Lounge F&b Service Attendant

4 weeks ago


Abu Dhabi, United Arab Emirates Mandarin Oriental Hotel Group Full time

**Main responsibilities**:

- Maximize Guest Loyalty and Guest Satisfaction in daily operation
- Ensure Legendary Quality Experience (LQE) standards are fully implemented, maintained, and executed to meet and exceed guests’ expectations
- Provide recommendations for wine and dining
- Ensure the beverage and self-service stations are properly set with sufficient stocks
- Maintain neatness and cleanliness of the Mandarin Club Lounge
- Set up the Breakfast buffet and prepare the lounge for breakfast service.
- Seat the guest and provide excellent service for breakfast and drink service.
- Set up the buffets on time and replenish them if necessary.
- Clear and reset the tables.
- Prepare and serve drinks and cocktails.
- Keep the pantry and lounge in perfect condition.
- Clean the operating equipment if there is no steward in the afternoon/evening.
- Serve welcome drink when there is a check-in.
- Collect the afternoon and evening buffet set-ups from the kitchen and return the leftovers.
- Counts the operating equipment.
- Collect the orders from the storeroom.
- Prepare the operating equipment daily for the service.
- Bring down the dirty linen to the linen room.
- Order and collect clean linen.

**Skills & Qualifications**:

- Previous experience in the same role in a luxury hotel is preferred, resort experience will be an advantage
- Fluent in English, additional language will be a benefit
- Initiative with good customer service skills
- Related working F&B experience in hotel/restaurant is a must
- Enjoy interacting with guests and meeting new people
- Good communication and interpersonal skills, team player
- Dynamic and energetic


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