HR Manager at Crowne Plaza Dubai Marina

2 weeks ago

Dubai, United Arab Emirates Crowne Plaza Hotels & Resorts Full time

**Crowne Plaza Dubai Marina** is a perfect location that completely understands Modern business travelers. Located in the cosmopolitan Dubai Marina area, the 3,037 square-metre hotel is next to Dubai Marina Mall and within walking distance of the picturesque pedestrian promenade, which borders the waterway lined with vibrant cafes and restaurants.

With 273 stylish rooms and a convenient, prestigious location, Crowne Plaza Dubai Marina is an ideal hotel for productive business and enjoyable leisure time; and will definitely enjoy a new hotel that has mastered the balance between modernism of the business world and traditions of the Arabian hospitality.

We are currently recruiting for a full time **Human Resources Manager **to join our enthusiastic team at Crowne Plaza Dubai Marina.

As **Human Resources Manager**, you’ll make sure our employees are enabled and empowered through HR programmes and initiatives such as hiring, benefits, employee relations and training programmes. You’ll also promote a positive team culture while ensuring our colleagues deliver a guest experience that is unique and brings the brand to life**. **You'll also coach the General Manager and leadership team on all people-related issues.

**Your day to day**

People
- Create programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey.
- Educate and train managers on HR disciplines to foster productivity and enhance performance.
- Welcome and conduct new team member orientation.
- Oversee maintenance of accurate and up-to-date personnel files and records for all employees.
- Ensure hotel or company hiring standards and applicable laws and regulations are followed.
- Build great relations with outside contacts.

Financial
- Help create and work within the HR department budget.
- Monitor staffing and labour standards to manage costs.
- Mitigate financial risks associated with employee relations issues.
- Identify and analyse local compensation and benefits practices to ensure financial competitiveness.

Guest Experience
- Develop creative ways to inspire and motivate team members to provide guests with a unique experience.
- Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction.
- Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.

Responsible Business
- Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community.
- Ensure compliance with relevant employment laws, policies and procedures.
- Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes.
- Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues.
- Other ad-hoc duties - unexpected moments when we have to pull together to get a task done.

Accountabilities
- This is the top HR role in a hotel. Typically manages HR colleagues

Ideally with Bachelor’s degree in human resources and with minimum 2 years of relevant experience in human resources within a leadership capacity. Additional college courses in Human Resources, Employment Law or related field preferred. Ability to maintain confidentiality to the extent possible in all HR related matters. Must speak fluent English. Other languages may be preferred. Full understanding of HR functions and best practices.

We passionately believe that it’s our people who have brought us to where we are today and our people that will help us grow. We celebrate diversity every day. We welcome guests from every background and corner of the world, so we want individuals who can bring true hospitality to life for everyone.

We will give you every opportunity to grow vertically, functionally, geographically, and personally. As part of the IHG family with more than 6,000 hotels in over 100 countries, the world is your oyster.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Design

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