BI Data Analyst
3 days ago
We are seeking a highly skilled and experienced Data Analyst with expertise in CRM (Customer Relationship Management) systems to join our team. As a Data Analyst, you will play a crucial role in analyzing and interpreting data to provide valuable insights and recommendations to improve our customer interactions and business strategies. This is an excellent opportunity for an analytical thinker who thrives in a fast-paced environment and has a passion for leveraging data to drive business success.
**Responsibilities**:
- Data Analysis: Conduct in-depth analysis of customer data collected through CRM systems to identify trends, patterns, and anomalies. Perform data cleaning, transformation, and aggregation tasks to ensure data accuracy and reliability.
- Reporting and Visualization: Develop and maintain reports, dashboards, and visualizations to present key findings and metrics to stakeholders. Clearly communicate complex data analysis results in a concise and understandable manner.
- Performance Measurement: Track and measure the effectiveness of CRM initiatives and campaigns, including customer segmentation, targeting, and personalization efforts. Provide insights and recommendations to optimize marketing strategies and improve customer engagement.
- Data Quality and Integrity: Collaborate with cross-functional teams to ensure the accuracy, completeness, and consistency of CRM data. Implement data governance processes and quality control measures to maintain data integrity.
- Data-driven Insights: Identify and interpret trends, patterns, and correlations in CRM data to uncover actionable insights and opportunities. Proactively provide recommendations to enhance customer experience, increase customer retention, and drive revenue growth.
- CRM System Optimization: Collaborate with IT and CRM administrators to optimize CRM system functionality and data structures. Identify opportunities for process automation, data integration, and system enhancements to streamline data analysis and reporting processes.
- Collaboration and Communication: Work closely with cross-functional teams, including Marketing, Sales, and IT, to understand business requirements and align data analysis initiatives with organizational goals. Present findings, insights, and recommendations to stakeholders at various levels of the organization.
**Qualifications**:
- Bachelor's degree in Data Science, Statistics, Computer Science, or a related field. Master's degree is a plus.
- Proven experience as a Data Analyst with a focus on CRM systems.
- Strong analytical skills and proficiency in data analysis tools such as SQL, Excel, and statistical software (e.g., R, Python).
- Experience with CRM platforms (e.g., Salesforce, Microsoft Dynamics, HubSpot) and CRM data management.
- Proficiency in data visualization tools (e.g., Tableau, Power BI) to create meaningful reports and dashboards.
- Familiarity with statistical techniques and predictive modeling.
- Excellent problem-solving skills and attention to detail.
- Strong communication and presentation skills.
- Ability to work independently and collaboratively in a team-oriented environment.
- Prior experience in marketing analytics or customer analytics is a plus.
**Salary**: AED6,000.00 - AED10,000.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
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