Service Advisor for Auto Services Business
2 weeks ago
Are you passionate about automobiles and exceptional customer service? Join our team at **Inkas Auto Services LLC** as a **Service Advisor **and play a crucial role in providing top-notch service to our valued customers. As a Service Advisor, you'll be the first point of contact for our clients, ensuring their automotive needs are met efficiently and effectively.
**Key Responsibilities**:
- Greet customers warmly and professionally, assessing their automotive service needs.
- Consult with customers to understand their vehicle concerns and requirements.
- Provide accurate estimates for repairs, maintenance, and other automotive services.
- Explain service recommendations, including the benefits and importance of each.
- Coordinate service appointments, ensuring smooth scheduling and managing workloads.
- Collaborate with the technical team to ensure accurate diagnosis and timely completion of services.
- Keep customers informed about the status of their vehicles and any changes in the repair process.
- Upsell additional services or products that align with customer needs and vehicle requirements.
- Handle customer inquiries, complaints, and feedback with empathy and professionalism.
- Maintain detailed and organized records of customer interactions, services provided, and billing information.
**Qualifications**:
- Previous experience in service advising, preferably in the automotive industry.
- Strong understanding of automotive terminology, repairs, and maintenance.
- Ability to explain technical information in a clear and understandable manner.
- High school diploma or equivalent; formal automotive training or certification is a plus.
**Salary**: AED5,000.00 - AED10,000.00 per month
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