Guest Relations Executive Hilton Dubai Palm Jumeirah

2 weeks ago


Dubai, United Arab Emirates Hilton Full time

Guest Relations Executive | Hilton Dubai Palm Jumeirah

In Hilton Dubai Palm Jumeirah, a Guest Relations Executive directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.

**What will I be doing?**

As Guest Relations Executive, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Executive is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

- Meet, greet and direct Guests who enter the lobby area
- Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
- Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
- Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
- Manage, record and resolve promptly Guest or customer complaints
- Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
- Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
- Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
- Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
- Maintain good communication and work relationships in all hotel areas
- Maintain staffing levels to meet business demands
- Attend all Reception meetings and Executive Lounge Meetings
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Assist with other departments, as necessary

**What are we looking for?**

In Hilton Dubai Palm Jumeirah, a Guest Relations Executives serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- An ability to listen and respond to demanding Guest needs
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Commitment to delivering a high levels of customer service
- Ability to work under pressure
- Flexibility to respond to a variety of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous experience in a customer service function or in a similar role
- A passion for delivering an exceptional level of Guest service
- High level of IT proficiency

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all



  • Dubai, United Arab Emirates Hilton Full time

    Guest Relations Executive | Hilton Dubai Palm Jumeirah At Hilton Dubai Palm Jumeirah a Guest Relations Executive directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** At Hilton Dubai Palm Jumeirah a Guest Relations...


  • Dubai, United Arab Emirates Hilton Full time

    At Hilton Dubai Palm Jumeirah a Guest Relations Executive directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** At Hilton Dubai Palm Jumeirah a Guest Relations Executive, you will directly address the needs of VIP...


  • Dubai, United Arab Emirates Hilton Full time

    At Hilton Dubai Palm Jumeirah a Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. **What will I be doing?** At Hilton Dubai Palm Jumeirah a Concierge, you will serve as a key point of contact for Guests and VIP Guests throughout their stay...


  • Dubai, United Arab Emirates Hilton Full time

    Receptionist | Hilton Dubai Palm Jumeirah At Hilton Dubai Palm Jumeirah, a Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Receptionist, you will provide reception services for Guests to contribute to an...


  • Dubai, United Arab Emirates Hilton Full time

    At Hilton Dubai Palm Jumeirah a Steward carries out general cleaning duties and the operation of pot-washing and dishware machineries to deliver an excellent Guest and Member experience while ensuring all back of house areas are kept clean and safety guidelines are observed. **What will I be doing?** At Hilton Dubai Palm Jumeirah as a Steward, you are...


  • Dubai, United Arab Emirates Hilton Full time

    At Hilton Dubai Palm Jumeirah a Telephone Operator will serve as the main contact for guest within and out of the at the hotel; and therefore, must offer an excellent service and influence the Guest decision to visit or stay at the property. **What will I be doing?** At Hilton Dubai Palm Jumeirah a Telephone Operator will serve as the first line of inquiry...


  • Dubai, United Arab Emirates Hilton Full time

    Sous Chef | Hilton Dubai Palm Jumeirah At Hilton Dubai Palm Jumeirah, a Sous Chef will work closely with the Executive Chef to manage all aspects of the kitchen to deliver an excellent Guest and Member experience while managing food provisions, assisting with guest queries, and controlling costs. **What will I be doing?** A Sous Chef, will work closely...


  • Dubai, United Arab Emirates Hilton Full time

    At Hilton Dubai Palm Jumeirah, a Bartender engages our guests during their visit, receives/serves orders and ensures brand service standards are met to the highest quality. **What will I be doing?** A Bartender will be responsible for engaging our guests during their visit, receiving/serving orders and ensuring brand service standards are met to the...


  • Dubai, United Arab Emirates Hilton Full time

    Waitress | Hilton Dubai Palm Jumeirah In Hilton Dubai Palm Jumeirah, a Waitress is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings. **What will I be doing?** As a Waitress you are responsible for serving guests in a friendly,...

  • Lobby Ambassador

    5 days ago


    Dubai, United Arab Emirates Hilton Full time

    Lobby Ambassador (Emiratisation)|Hilton Dubai Palm At Hilton Dubai Palm Jumeirah, a Lobby Ambassador will greet guests in the Lobby and provide variety of assistance to guests during their stays. **What will I be doing?** At Hilton Dubai Palm Jumeirah, as Lobby Ambassador, you will perform the following tasks to the highest standards: - Meet, greet and...


  • Dubai, United Arab Emirates Hilton Full time

    At Hilton Dubai Palm Jumeirah, a Guest Relations Supervisor directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Supervisor, you will directly address the needs of VIP Guests and inform other Team...


  • Dubai, United Arab Emirates Hilton Full time

    At Hilton Dubai Palm Jumeirah, a Commis Chef is responsible for preparing and presenting high quality dishes to deliver an excellent Guest and Member experience while consistently contributing to departmental targets. **What will I be doing?** As a Commis Chef, you are responsible for preparing and presenting high quality dishes to deliver an excellent...


  • Dubai, United Arab Emirates Hilton Full time

    At Hilton Dubai Palm Jumeirah, a Recruitment Executive is responsible for responding to applicant requirements to deliver an excellent experience while working with internal customers on recruitment needs and ensuring employee and prospect documentation is in order. **What will I be doing?** As a Recruitment Executive, you are responsible for responding to...


  • Dubai, United Arab Emirates Hilton Full time

    Assistant Quality Manager | Hilton Dubai Palm Jumeirah at Hilton Dubai Palm Jumeirah, our customers expect every aspect of our business to be of a certain standard and rightly so, our company by its very name represents quality so the role of the quality assurance manager is critical to the business upholding its first class reputation within the...


  • Dubai, United Arab Emirates Hilton Full time

    In Hilton Dubai Palm Jumeirah, a Waitress is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings. **What will I be doing?** As a Waitress you are responsible for serving guests in a friendly, timely, and efficient manner to deliver...


  • dubai (palm jumeira), United Arab Emirates Hilton Full time

    Income Auditor | Hilton Dubai Palm Jumeirah Jobs In Dubai | HiltonFor More Top Organization Jobs Click HereDescription:At Hilton Dubai Palm Jumeirah, the Revenue Accounting Specialist for the efficient operation, recording and control of the hotel’s / cluster of hotels revenue in all activities related to timely and accurate revenue recording, maintenance...


  • Dubai, United Arab Emirates Hilton Full time

    Demi Chef de Partie | Hilton Dubai Palm Jumeirah At Hilton Dubai Palm Jumeirah, a Demi Chef de Partie is responsible for preparing and presenting high quality dishes to deliver an excellent Guest and Member experience while assisting with food cost controls. **What will I be doing?** As a Demi Chef de Partie, you will be responsible for preparing and...

  • Sous Chef

    5 days ago


    Dubai, United Arab Emirates Hilton Full time

    Sous Chef (Pastry) | Hilton Dubai Palm At Hilton Dubai Palm Jumeirah, a Sous Chef will work closely with the Head Chef to manage all aspects of the kitchen to deliver an excellent Guest and Member experience while managing food provisions, assisting with guest queries, and controlling costs. **What will I be doing?** At Hilton Dubai Palm Jumeirah, a Sous...

  • Lobby Ambassador

    5 days ago


    Dubai, United Arab Emirates Hilton Full time

    Lobby Ambassador ( Emirati National) | Hilton Dubai Palm Jumeirah At Hilton Dubai Palm Jumeirah, a Lobby Ambassador will greet guests in the Lobby and provide variety of assistance to guests during their stays. **What will I be doing?** At Hilton Dubai Palm Jumeirah, as Lobby Ambassador, you will perform the following tasks to the highest standards: -...


  • Dubai, United Arab Emirates Hilton Full time

    At Hilton Dubai Palm Jumeirah, a Commis I affects every Guest experience through food production and food presentation at our restaurants, bars, room service, banquets, and in-hotel cafes. **What will I be doing?** As a Commis I, you will be responsible for upholding the highest quality standards for the food and beverage operations inside of our...