Relationship Manager- Arabic Speaker

4 weeks ago


Sharjah, United Arab Emirates Mobisoft Telesolutions FZE Full time

Requirements
- Fluent in English and native Arabic
- At least 2 years of work experience in a sales environment, preferably in the financial sector;
- University degree or equivalent (Business, Finance, Economics or relevant field);
- Computer literate - Good knowledge of MS Project, Excel are essential;
- Excellent oral and written communication skills, as well as the ability to effectively network with stakeholders, handle multiple tasks and track and report on progress;
- Strong interpersonal and problem-solving skills;
- Self-motivated with a willingness to work autonomously in a fast paced, high pressured environment and being able to multi-task;
- Be proactive, show initiative and desire to drive continuous improvement;
- Excellent Communication skills (over the phone, one on one and in writing); Excellent numerical/mathematical abilities;
- Excellent oral and presentational skills;
- Ability to work, interact and communicate with other team members and other departments;
- Knowledge of technical and fundamental analysis;
- Ability to reach monthly targets;
- Experience in working with CRM is considered to be an advantage;
- Team player with a high level of positive energy.

Duties and Responsibilities:

- Ensure to hit personal KPIs (net deposits/ active traded clients/ call time, etc.);
- Improving customer service quality/experience, productivity and profitability;
- Maintaining High Net Worth Clients;
- Cooperation with relevant departments to resolve issues and complaints in a timely manner;
- Providing accurate information to clients regarding company’s products and services;
- Follow up with new and existing partners (IBs, Affiliates, Strategic Partners) and assure Partner’s Clients smooth journey;
- Preparing and presenting FX Market update on regular base;
- Updating daily, weekly and monthly reports in relation to dedicated market/markets;
- Maintain an excellent knowledge of the company’s offers;
- Updating internal systems with accurate information;
- Assisting with coverage for the colleagues if they are not available;
- Providing feedback to relevant departments on customers needs;
- Meeting company core values on a daily basis inside and outside the office;
- Updating internal systems with accurate information;
- Any additional duties and responsibilities that the Employer may reasonably request from the Employee from time to time.


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