Housekeeping Supervisor
3 months ago
**Position Overview**:
The Housekeeping Supervisor is responsible for overseeing and coordinating the activities of housekeeping staff to ensure the cleanliness, orderliness, and overall maintenance of guest rooms, public areas, and back-of-house facilities in a hotel or facility. They ensure that high standards of hygiene and guest satisfaction are maintained.
**Key Responsibilities**:
- ** Supervision of Staff**: Manage and direct the daily activities of housekeeping staff, including assigning tasks, monitoring performance, and conducting training as needed.
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Inspection and Quality Control**: Conduct routine inspections of guest rooms and public areas to ensure cleaning standards are met. Identify areas for improvement and ensure staff follow procedures.
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Inventory Management**: Oversee the stock and supply of cleaning materials, linens, and guest amenities. Ensure that supplies are ordered in a timely manner and stored appropriately.
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Scheduling and Coordination**: Prepare staff schedules, ensuring adequate coverage to meet operational needs while controlling labor costs.
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Guest Relations**: Address guest concerns or complaints related to housekeeping services in a professional manner, ensuring quick resolution.
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Training and Development**: Train new employees on cleaning procedures, health and safety standards, and equipment use. Provide ongoing feedback and performance evaluations.
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Health and Safety Compliance**: Ensure all cleaning procedures meet regulatory and safety standards. Promote safe working conditions and ensure staff follow safety protocols.
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Reporting**: Maintain records related to cleaning activities, maintenance needs, and staff performance. Report any damage or maintenance issues to the appropriate department.
**Qualifications**:
- Prior experience in a housekeeping role, with at least 2 years in a supervisory position.
- Strong leadership, organizational, and communication skills.
- Knowledge of cleaning standards and equipment operation.
- Ability to work flexible hours, including weekends and holidays.
- Basic understanding of inventory management and budget control.
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