Ecommerce Executive

3 weeks ago


Dubai, United Arab Emirates Oliv Full time

Are you a fluent Mandarin speaker who is interested in joining one of Dubai's biggest Ecommerce entities?

Do you have a good command of English, as well as the motivation to get the most out of every client you speak to? The key duties of the role will be to support our B2B customers in onboarding on our client's Ecommerce platform.
- Shape the internal processes for the onboarding of our customers, interacting with our tech team to define the smoothest experience possible.
- Support the information collection on our customers, ensuring that they will have a clear set of instructions to provide in the shortest time possible all the required information to be activated on the platform.
- You will optimize and set up new ways of problem-solving and keep your colleagues and clients aware.
- Help clients preparing and sharing the necessary information to confirm their account activation.
- Follow up with customers in case issues or further questions arise from our partners.
- Coordinate with our financial partners to ensure the document received are processed timely and requests to our customers are minimized.
- Provide inputs and suggestions to our tech team on potential process automation by sharing customer and partners feedback.

**Requirements to apply**:
Must speak fluent Mandarin Chinese.

Must be happy to commute ot Jebel Ali or Warsan

..................

**Skills**:
Equities


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