Teller Officer

Branch Teller and Services Officer (UAE National)

**Some careers shine brighter than others.**

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking an ambitious individual to join our Wealth and Personal Banking - Branch Network Operations Team, working together with colleagues to define, manage and achieve divisional business targets. In this role, you will:

- To contribute to the Bank’s business operations & goals by providing consistently high quality Branch Operations services to the Bank’s customers. In line with the UAE Central Bank Consumer Protection Regulations that aim to strengthening the protection of consumers’ interests and enhancing their awareness and use of financial services.
- Contribute to the Bank’s business objectives & goals by providing personalized effective service while ensuring full compliance and other procedure manuals including instructions issued from time to time.
- Significant volumes of transactions which consist of large amount and hence their processing with appropriate authorisation and controls is critical. Also ensuring to perform daily cash balance that is assigned.
- Contributes to maintain a high level of customer service by providing prompt accurate and efficient response to all snags related to remittance, Central bank payments, all inward and outward special clearing cheques.
- Assist customers by effectively dealing with their enquiries pertaining to delivery items of all types. Accept and handle agreed volume of work.
- Receiving cheque returns sent by clearing team and other branches for accounts pertaining to respective Branch. Delivery of Cheque returns to the customers as per procedure. Notifying customers for returned cheques and updating in System. Ensure end of day OD balance of physical cheques as per ICCS system. Records are being sent for scanning to be filed and indexed
- Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets in a manner which is personalized, effective and efficient while ensuring full compliance and other procedural manuals including, audit and other instructions issued from time to time.
- Cross-sell bank products by answering inquires and informing customer new services and products promotions ascertaining customer need and directing customer to branch representative. Reconciliation of cash assigned to individual by proving the daily balancing
- Manage customer expectation for each interaction & take ownership of customer complaints and take them to resolution.
- Participate in all team Activities like the morning huddle, all sort of training and coaching,
- The jobholder is required to exercise due diligence and vigilance at all times. Understand and contribute to the objectives of the group strategy - Managing for Growth.

Requirements

**To be successful in the role, you should meet the following requirements**:
**Knowledge / Experience**
- Bachelor’s degree is must to obtain visa in UAE
- Proven ability in customer service and building customer relationships
- Ability to identify customer needs and influence customers to take appropriate action to meet their needs
- A broad knowledge of financial planning and defining customer needs
- An understanding of the needs of the mass affluent customer segment in general
- A full understanding of referral processes
- An understanding of the Premier, Advance and Personal Banking Propositions

SKILLS
- Excellent customer service skills
- Strong verbal and written communication skills
- Customer driven with a strong focus on quality of service
- Proven ability in making lending decisions in accordance with bank policy and guidelines
- A clear understanding of how value is created within the Premium segment, both for customers and the bank

**You’ll achieve more at HSBC.**

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible wo