Customer Service

3 weeks ago


Dubai, United Arab Emirates Food Specialities Limited Full time

1.Receive enquiries, acknowledge them immediately and record them appropriately.

2.Categorize sales enquiries for immediate action i.e. for discussing with the sales team, for future reference, etc.

3.Obtain quotations and send proforma to customers.

4. Prepare purchase orders in consultation with the sales team.

5.Coordinate between suppliers and customers for processing sales orders.

6.Coordinate with logistics team to ensure timely delivery of orders.

7. Follow-up for the payment from customers.

8.Liaise with logistics team and update availability of stocks, maintain re-order levels.

9.Update sale managers on the status of the orders, issues and stock levels.

10.Keep a tab on product expiry dates and bring it to the notice of seniors for further action.

11.Arrange to send samples as and when required, receive feedback on the evaluation.

12.Respond to customer complaints and escalate sensitive issues to seniors.

13. Update records in Orion.

14.Generate BO sales reports as and when required.

16.Maintain and update quality records as per ISO standards.

Education qualification:
Preferably a Graduate with Commerce OR Management OR International Trade business.

Key Prerequisites:
Customer Service in a food distribution company

Logistics - import & export procedures

**Skills**:Advanced Microsoft Excel

Excellent communication skills in English

**Job Types**: Full-time, Permanent

Application Question(s):

- Do you have 4 years of experience as customer service in a distribution/ trading company?
- Do you have basic import-export procedures knowledge in UAE?

**Education**:

- Bachelor's (preferred)

Application Deadline: 28/02/2023


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