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Salon and SPA Manager
2 months ago
**Responsibilities**:
**Team Leadership**:
- Recruit, train, and supervise salon spa staff, including hairstylists, estheticians, massage therapists, and receptionists.
- Provide ongoing coaching and development opportunities to team members to enhance their skills and performance.
- Foster a positive work environment that encourages teamwork, creativity, and professional growth.
**Operational Management**:
- Oversee daily operations of the salon spa, including appointment scheduling, inventory management, and facility maintenance.
- Ensure compliance with health and safety regulations and industry standards.
- Develop and implement efficient operational procedures to enhance productivity and customer satisfaction.
**Customer Service**:
- Maintain a high level of customer service by addressing client inquiries, resolving complaints, and ensuring a positive experience for all guests.
- Monitor client feedback and implement improvements to enhance the overall customer experience.
- Build and maintain strong relationships with clients to encourage repeat business and referrals.
**Sales and Marketing**:
- Develop and implement sales strategies to achieve revenue targets and maximize profitability.
- Analyze sales data and trends to identify opportunities for growth and expansion.
**Financial Management**:
- Prepare and manage salon spa budgets, including revenue forecasting and expense monitoring.
- Monitor financial performance against targets and take corrective actions as needed.
- Implement cost-control measures to optimize profitability while maintaining service quality.
**Qualifications**:
- Proven experience as a Salon Spa Manager or similar role in the beauty and wellness industry.
- Strong leadership and management skills, with the ability to motivate and inspire team members.
- Excellent communication and interpersonal abilities. (Arabic and English)
- Customer-focused mindset with a passion for delivering exceptional service.
**Job Types**: Full-time, Contract
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