IT Systems Administrator

3 weeks ago

Dubai, United Arab Emirates Beno Full time

**Role Overview**
IT System Administrator is responsible for the installation, configuration, maintenance, and reliable operation of computer systems and servers. They ensure the smooth functioning of the company's IT infrastructure.

Direct Reports - IT Manager

**Key Responsibilities**:

- Install and configure operating systems, software, and hardware components.
- Communicate status, risks, and opportunities to IT Manager.
- Flexibility to work on different working shifts.
- Provide onsite or remote technical support for branch offices and sister companies.
- Ensure the confidentiality, integrity, and availability of sensitive information and data assets.
- Responsible for managing VMware virtualization Infrastructure.
- Deploy and Manage network infrastructure, including LAN, WAN, routers, switches, firewalls, and wireless access points.
- Responsible for managing IPPBX,DVR,Bio Metric Devices.
- Monitor system performance and conduct regular maintenance tasks to ensure optimal operation.
- Perform system upgrades, patches, and updates to enhance security and performance.
- Implement and manage backup and recovery solutions to safeguard data integrity.
- Develop and test disaster recovery plans to minimize system downtime in case of failures.
- Provide technical support to end-users, troubleshooting hardware, software, and network issues.
- Respond to user inquiries and provide training and guidance as needed.
- Educate users on data security best practices.
- Manage user accounts, permissions, and access rights.
- Maintain accurate documentation of system configurations, procedures, and troubleshooting guides.
- Generate reports on system performance, incidents, and resolutions.
- Collaborate with other IT team members, for integrated and secure system operations.
- Liaise with vendors and third-party providers for system-related services and solutions.
- Update SOPs as and when needed.
- Ensure that company data is secured and in line with stated standards and best practices.

**SKILLS**
- Experience in VMware /Hyper-V virtual infrastructure.
- Proficiency in operating systems such as Windows server 2019,2021, Windows 10, Mac, Linux, etc.
- Experience in Installation and Administration of Windows Servers, Roles, AD, DHCP, DNS, Terminal Services, and file services.
- Install new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
- Microsoft SQL server Administration Experience.
- Experience in Microsoft Exchange Server, Office 365, and Gsuite Administration Experience.
- Proficiency in webhosting/domain hosting platforms.
- Experience in storage management, including configuration, provisioning, and optimizing storage arrays and data storage systems such as SAN, NAS, and RAID.
- Proficiency in Azure cloud infrastructure services. (Compute, storage, networking, databases, etc.).
- Strong knowledge of backup and recovery concepts, methodologies, and best practices.
- Experience with backup software solutions Veeam, or similar.
- Familiarity with backup storage technologies (disk-based, tape-based, cloud-based).
- Strong knowledge of networking concepts and protocols (TCP/IP, DNS, DHCP, VLANs, etc.).
- Experience with network hardware and software, including Cisco,Fortinet, juniper, firewalls, switches, and latest wireless technologies.
- Familiarity with network security best practices and technologies (firewalls, VPNs, IDS/IPS, etc.).
- Proficiency in Next Generation Antivirus like CrowdStrike, Sentinel One.etc.

**Qualification/Certifications**
- Master/Bachelor’s degree in Information Technology, Computer Science.
- Problem-solving skills and the ability to troubleshoot complex issues.
- Excellent communication and collaboration skills.
- High expectations
- Ability to work under pressure and within short deadlines
- Microsoft Certified Systems Administrator (MCSA).
- CCNA.
- VMware Certified Professional (VCP).
- Firewall Certifications (preferred).
- ITIL (preferred).
- Azure /AWS Certifications (preferred).

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