Motorcycle Service Advisor
1 week ago
In this role you will have following responsibilities:
- Receive Customer products for Service/ Repair Jobs and raise service orders
- Provide detailed explanation on jobs to be carried out (and technical justification for additional repairs, if any)
- Provide cost estimate in coordination with Parts and obtain approval from customers
- Open job cards and Schedule/Distribute work to technicians
- Ensure all parts are issued prior to technicians leaving for onsite jobs
- Coordinate with onsite technicians and customers for next appointments
- Raise special orders for parts not available and follow up and keep customer informed
- Payment collections, closing of invoices and handing over of products to customers after repairs
- Liaise with Sales Team to identify stocks on hand and stocks in the market
- Identify technical problems
- Promote accessories sales to customers
**Requirements**:
You will have the following skills and experience:
- Technically competent, with ability to understand customer needs and requirements
- Ability to provide established standards of Customer Service through diagnostic ability, assessment of repairs/maintenance and most importantly quality customer care
- Strong analytical, communication and inter-personal skills with administrative competence vital for this role
- Ability to advise customers on the required jobs in a timely, professional manner
- Proactive approach when dealing with customer complaints, with ability to resolve discrepancies and issues appropriately.
- Preferably with 2 years experience as Service Advisor/Service Consultant in any motorcycle or automotive industry
- Strong communication skills
Preferred Attributes:
Passion for Motorcycles: Genuine interest and enthusiasm for motorcycles and riding.
Problem-Solving: Strong problem-solving skills and the ability to handle challenging customer situations.
Team Player: Ability to work effectively in a team-oriented environment.
Adaptability: Willingness to adapt to changing business needs and priorities.
License/Certification:
- Motorcycle License (preferred)
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