Executive Lounge Attendant

3 weeks ago

Dubai, United Arab Emirates Swissôtel Al Murooj Dubai Full time

Company Description

Swissotel Al Murooj Dubai is in the “moments” business. We’re intimately involved in important times in our guest’s lives. And you never know when a moment can be made. A simple smile in the lobby can create the positivist that turns a business trip into a new business celebration. An insider tip on the best way to spend a day can make an entire holiday. A romantic dinner for two can lead to a longer term partnership.

It doesn’t take much to make a moment. Just to be genuine. And human. And warm. And take steps to do the ordinary in an extraordinary way.

We understand that this vision cannot be achieved without great people who create and support work environments designed to produce exceptional results

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

**Job Description**:
Executive Lounge Attendant
You are the beginning of an exceptional guest experience. As an Executive Lounge Attendant, you will take care of the guests in the Executive Lounge of the hotel and ensuring that they have a memorable experience with us, and making them ‘Feel Welcome.
- Conduct cleaning and quality checks of all equipment, glassware, cutlery, chinaware, napkins etc. during the set-up of the executive lounge
- After the set-up and before the arrival of guests, and also during a new set-up within the service time, she/he must check the quality of the set-up and ensure a welcoming appearance
- Coordinate with the Guest Relations team to ensure professional and engaging service to all guests in the lounge
- Cary out the end of day closing of the lounge and ensures that all cashiering duties are performed in line with the procedures
- At the end of the shift or the day, she/he has to communicate all information that the next shift staff has to know for smooth running of the operations
- Escorts guests to their tables and recommends food and beverage items, and special promotions if available
- Conducts an efficient and courteous service to the VIP guests

**Qualifications**:

- Minimum 1-2 years’ experience in a similar role in a 5 star hotel
- Excellent communication skills, both written and verbal required
- Strong interpersonal and problem solving abilities
- Fluency in English; additional languages are a plus

Additional Information

Your team and working environment:

- Dynamic working environment.
- Defined development career path.
- Friendly and supportive team

What is in it for you:

- Employee benefit card offering discounted Accor rates worldwide
- Learning programs through our academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our corporate social responsibility activities like Planet 21

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