Mechanical Service Advisor
3 days ago
**Roles & Responsibilities**:
- Greeting customers and directing them to an available technician.
- Consulting with technicians about needed repairs and alternatives that can be offered in place of expensive repairs.
- Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
- Provides a complete and accurate written cost estimate for labor and parts.
- Answering customer questions about service outcomes and consulting with technicians when necessary.
- Informing customers about potential cost savings and warranty protections.
- Assisting customer with deciding to fix their car through the dealership’s shop or trading the vehicle in.
- Overseeing and managing the service center’s scheduling and workflow.
- Informing customers of changes in service or when their vehicle is ready to be picked up.
**Qualification**:
Diploma / Bachelors degree in Automobile Engineering / Mechanical Engineering.
Bosch / Multi Brand Certification.
**Required Skills & Experience**:
Minimum 5 years experience in similar role.
Minimum 2 years GCC experience mandatory.
Bosch Service Centre / Multi Brand Service Centre Experience.
UAE manual driving license (With minimum 2 years UAE driving experience).
Excellent English language skills. Arabic Language will be an added advantage.
Customer service experience & Smart appearance.
Hard working approach & positive attitude.
Pay: AED4,000.00 - AED5,000.00 per month
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