Head Teller

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion. At the bank, we serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.

“In line with the UAE Government’s strategy in empowering and developing nationals, Emirates NBD is committed to welcoming the young generation into an innovative, modern and supportive work environment to contribute to the nation's success. We are looking to find the best UAEN talent to join our ENBD family”

As an Assistant Branch Manager at Emirates NBD, your role is to support the Branch Manager in overseeing the daily operations of the bank branch. This role includes managing staff, ensuring excellent customer service, maintaining operational efficiency, and driving sales goals. The Assistant Branch Manager acts as a leader and role model, motivating staff and fostering a positive work environment.

**Key Responsibilities**
- Assist in managing daily branch operations, ensuring compliance with bank policies and procedures.
- Ensure the branch is audit-ready and compliant with regulatory requirements.
- Handle escalated customer concerns and complaints professionally.
- Provide exceptional customer service and resolve customer issues efficiently.
- Assist in developing and implementing sales strategies to achieve branch goals.
- Support branch staff in identifying and pursuing sales opportunities.
- Supervise, mentor, and develop branch staff.
- Assist in monitoring and managing branch budgets and financial performance.
- Ensure accurate and timely reporting of financial data.
- Identify and mitigate operational and financial risks within the branch.

**Skills and Experience**
- Bachelor’s degree in business administration, Finance, or a related field (or equivalent experience).
- Minimum of 3-5 years of banking experience, with at least 1-2 years in a supervisory or management role.
- Strong leadership and management skills
- Knowledge of banking regulations and compliance requirements.

**What we offer you**
- Competitive salary package
- Strong emphasis on work-life balance and wellbeing across the bank
- Preferential banking facilities for employees
- Generous annual leave entitlement and Private Healthcare
- World-class Learning & Development platform and career development

**Why Join Us**

We aspire to be an employee’s employer of choice. We believe, we can help you realize your true potential by providing the right opportunities. At ENBD we are reimagining the future of work so that you can unlock your potential, every day we want to ensure, every employee can exceed in the future of work by upskilling, building new digital skills and knowledge. Our goal is to empower our employees to build a career experiences and skills they need in the future and that will produce a great outcome for our bank as well, we want our employees no matter their background, location, preferences to feel engaged to one ENBD team.