Customer Service Representative

1 week ago


Dubai, United Arab Emirates Snooker Project Management services LLC Full time

We are looking for a Customer Service Representative to join our team.

Job Responsibilities:
As a customer service representative, you will focus on building relationships with our customers through inbound calls, outbound calls and electronic communication.

Manage large amounts of WhatsApp inquiries, social media messages and phone calls
Generate sales leads and manage customers’ profile.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines, and policies.
Take the extra mile to engage customers
**Requirements**:
Minimum 2 years experience in Customer Service profile.
Must be currently in Dubai
Strong phone contact handling and typing skills
Familiarity with Hospital experience, pcr coordinating with Nurses on calls with locations, attending call for customers for quires, CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Should be able to work proactive and carry a professional approach.
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively.

immediately hiring

**Salary**: From AED3,500.00 per month

COVID-19 considerations:
Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)


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