Travel Consultant

6 days ago

Abu Dhabi, United Arab Emirates Nirvana Holding Full time

**Customer Service**:

- Ensure exclusive delivery of travel services to the assigned corporate clients.
- Follow up with clients to understand if the quotation meets the client’s expectation and explain or negotiate to convert leads into deals.
- After client confirmation, send the final proposal on time and in proper format.
- Initiate ticket bookings as per the travel requirements of the corporate clients in line with the Nirvana policies and the rules of Airlines & other suppliers
- Coordinate with holidays department if the requirement is for visa, hotel, or any other leisure related services.
- Attending complaints and suggestions liaising with respective departments Quality / Sales etc & responsible to maintain brand image.
- In case of any problem related to ticket, hotel booking, etc. inform the passenger and coordinate with Airlines/Hotel for any possible solution without delay.
- Recheck before the travel date and ensure that the required services of customers are arranged properly.
- Develop and maintain professional relationship with customers.
- Develop and maintain professional relationship with different airlines in ethical manner.
- Take feedback from the corporate clients, individuals or groups, about the services offered.
- Ensure Service Excellence to win Customer Satisfaction & Brand Loyalty.

**Airline Reservations**:

- Monitor all airlines bookings and take action on all reservations received from corporate and walk in Passengers. Pre & Post Flight checks (Queues) and handling ticket issuance as per the process by respective airlines.

**Preferred Suppliers Focus**:

- Refer and follow Nirvana Travel Preferred airlines program including specific corporate deals for customers based on contracts, always obtain, and ensure updated information of all product knowledge on a regular basis through the reporting lines and internal meetings.

**Fare Quotations**:

- Ensuring Accurate fare quotes as per respective GDS / Airlines procedures including all the services booked from suppliers and strictly follow accounting procedures including methods of minimizing debit advice.
- Ensure optimum utilization of all available resources, office discipline and adherence to company policies, procedures, integrity, and work ethics are always maintained.

**Document Reporting**:

- Liaise and adhere to company standard process while reporting of documents and Liaise with Accounts Dept.
- Make regular follow up to ensure that the LPO is received by the staff within a maximum of three days of the sale to close the sales file.
- In case of credit sale, attach all required documents (LPO, E-Mail, Official Letter, etc ) as proof for the sale.
- Prepare sales report with all relevant documents including agent coupon and send them to account department (cashier) on daily basis before 11 am of the next day.

**Other Responsibilities**
- Check the queues (on daily basis) and recheck before the end of the shift.
- Carry out any other duties as and when assigned by the manager.

**Salary**: AED7,000.00 - AED8,000.00 per month

Ability to commute/relocate:

- Abu Dhabi: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have sound knowledge and good understanding of all In-house and travel related products/tools?

**Experience**:

- Travel Consultant: 2 years (required)

**Language**:

- Arabic (preferred)

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