Client Coordinator with Social Media Expertise
4 months ago
We are seeking a motivated and organized Customer Service/Client Coordinator with a strong background in social media management. This role involves ensuring client satisfaction, coordinating communications, and managing our social media presence to enhance engagement and brand awareness.
**Key Responsibilities**:
- Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly.
- Appointment bookings.
- Coordinate and streamline communication between clients and internal teams.
- Maintain detailed records of client interactions and feedback to improve service.
- Manage and develop our social media platforms, creating engaging content and monitoring performance metrics.
- Assist in the creation of marketing materials and campaigns to promote services.
- Collaborate with the marketing team to ensure consistent branding and messaging across all channels.
- Analyze social media trends and client feedback to enhance service offerings.
- Participate in team meetings to share insights and contribute to strategic planning.
**Qualifications**:
- Bachelor’s degree in Business, Communications, Marketing, or a related field.
- Proven experience in customer service or client coordination.
- Strong understanding of social media platforms (Facebook, Instagram, Twitter, LinkedIn, etc.) and best practices.
- Excellent communication and interpersonal skills.
- Proficient in social media management tools and analytics.
- Ability to multitask and prioritize in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
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