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Customer Care Associate

4 weeks ago

Dubai, United Arab Emirates NTT DATA Full time

**Req ID**: 310464

We are currently seeking a Customer Care Associate - Portuguese and English to join our team in Dubai, Dubayy (AE-DU), United Arab Emirates (AE).

**Customer Care Associate - Portuguese and English**

**Dubai, United Arab Emirates**

**Overview**

**Responsibilities**
- Responsible for managing a customer through the complete implementation and deployment process of a property management system.
- Ensure that all appropriate information is provided, received, and verified in preparation for a successful deployment or upgrade of the PM system at property level.
- Develop pre-work for property administrative tasks and configurations to ensure compliance to brand standards for room types, standard and local rate plans.
- Manage the customer relationship through the deployment process to ensure satisfaction. Schedule and monitor the completion of the installation.
- Provide updates to vendors when necessary.
- Complete all necessary review of configuration documents and successfully initiate and complete cutover and balancing of inventory for installs, escalating when necessary to the appropriate groups.
- Responsible for managing multiple relationships for deployment at the same time.

**Key Skills**
- Possess excellent customer service skills
- Fluent in **Portuguese**and **English** Languages
- Have prior hotel work-experience in front-office or other direct customer interface roles
- Computer savvy resources with analytic and troubleshooting skills and a knack to find solutions to technology-based problems
- Knowledge of central reservations systems, property management systems, revenue management systems and global distribution systems considered a plus

**Desirable skills**

Experience in planning, implementation and deployment of Property Management Systems (PMS) such as OperaPMS.

**About NTT DATA**

**#LI-EMEA