Client Service Advisor

2 weeks ago


Dubai, United Arab Emirates Louis Vuitton Full time

POSTE

The role of the Client Service Advisor is to guarantee the quality of the answer to all the Retail and Web clients regarding all product categories, services offered and procedures. In addition, the advisor aims to make sure that the KPIs are followed and achieved. The advisor will work to promote the image, brand and products of Louis Vuitton. In addition to this they will support the Client Service Manager to ensure the efficient running of the Client Service Centre through the completion of daily tasks and projects.
- Advise Louis Vuitton Clients on all product categories over the phone
- Supports the Client Service Manager in completing the projects and initiatives of the CSC
- Shows an exemplary attitude regarding the procedures, Louis Vuitton Signature, etc.
- In the absence of the Manager will generate CS statistics and performance metrics reports daily/weekly/monthly
- Ensures the qualitative objectives are being met according to the telephone etiquette guidelines
- Ensures the quantitative objectives KPIs (number of handled calls, service level, immediate response, mystery calling, efficiency, dream log, log-in times, My Client Request lead time etc.) are being met according to the objectives
- Assists in dealing with client complaints, exchanges and enquiries, ensuring they are dealt with promptly and efficiently within the boundaries of our policies
- Complete regular store assignments and trainings
- Interact with Store Management and Head Office to ensure Client satisfaction
- Prepare and participate in briefings with the help of the field coach trainer

PROFIL
- Fluent in English, Arabic and another language ideally Russian
- Excellent communication skills
- Client minded
- Good skills in MS Office
- Quick to learn how to use different IT tools
- Trustworthy and stress resistant
- Results oriented
- Attention to detail and high standards
- Team player and able to build good professional working relationships with peers and management in a multilingual and multicultural environment

INFORMATIONS COMPLÉMENTAIRES

The advisor represents the Client Service within Louis Vuitton. The advisor builds and maintains close relationships with the Client Team in-store within all the connected countries. The advisor provides the Client Service Manager with regular feedback on systems, operations and client interactions.


  • Service Advisor

    3 weeks ago


    Dubai, United Arab Emirates Dynatrade Auto Service UAE Full time

    Service AdvisorAdvising customerson service / repair needs of their vehicles, building customerconfidence in the services provided, ensure satisfaction of thecustomers, meeting laid down service objectives, and efficientexecution of designated administrativeactivitiesAge30 – 45yearsQualificationBachelor Degree /Diploma in Engg orequivalentExperience10+...

  • Service Advisor

    3 weeks ago


    Dubai, United Arab Emirates Dynatrade Auto Service UAE Full time

    Service AdvisorAdvising customers on service / repair needs of their vehicles, building customer confidence in the services provided, ensure satisfaction of the customers, meeting laid down service objectives, and efficient execution of designated administrative activitiesAge30 – 45 yearsQualificationBachelor Degree / Diploma in Engg or...

  • Client Advisor

    1 week ago


    Dubai, United Arab Emirates Charterhouse Middle East Full time

    This is an excellent opportunity for an experienced individual to join an iconic High End Jewellery House with a rich history of craftsmanship and storytelling. The Client Advisor will provide the highest level of customer service and constantly identify new opportunities to grow the client database in the store. This role will be an ambassador for the brand...

  • Client Advisor

    3 weeks ago


    dubai, United Arab Emirates Mandiant Full time

    Job DescriptionMandiant is on a mission to make every organization secure from cyber threats and confident in their readiness. We deliver dynamic cyber defense solutions powered by industry-leading expertise, intelligence, and innovative technology.Our Consulting group provides industry-leading incident response, assessment, advisory, transformation, and...

  • Client Advisor

    1 month ago


    Dubai, United Arab Emirates Burberry Full time

    At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment...


  • Dubai, United Arab Emirates SMART TOUCH AUTO SERVICE Full time

    We are looking for Automobile Sales/Service Advisor (MALE&FEMALE) who has Experience in the Automotive Industry with excellent communication skills and professional experience in dealing with customers. May experienced in handling luxury and supercars. Job Responsibilities: Good Knowledge, Automobiles BODY JOB AND CAR CARE. Determine customers need and...

  • Client Advisor

    3 weeks ago


    Dubai, Dubai, United Arab Emirates Burberry Limited Full time

    INTRODUCTIONAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an...

  • Client Advisor

    4 weeks ago


    Dubai, United Arab Emirates IWC Full time

    Reference Code: 97062**Client Advisor**: - Dubai, DU, AE- PermanentOur strength lies not in our similarities but in revealing the exceptional diversity of our cultures and colleagues. We leverage the advantage of being a global company with an international workforce. We employ the best experts who we trust to make informed decisions, who dare to implement...

  • Client Advisor

    1 week ago


    Dubai, United Arab Emirates Charterhouse Middle East Full time

    This is an excellent opportunity for anexperienced individual to join an iconic High End Jewellery Housewith a rich history of craftsmanship and storytelling. The ClientAdvisor will provide the highest level of customer service andconstantly identify new opportunities to grow the client databasein the store. This role willbe an ambassador for the brand by...

  • Service Advisor

    4 weeks ago


    Dubai, United Arab Emirates NAOKI MOTORS Full time

    **SERVICE ADVISOR (PREMIUM CARS)** 2 years and above UAE experience in premium cars - Interacting with customers to understand their vehicle concerns - Vehicle Diagnosis and Assessment - Collaborating with service technicians or mechanics - Providing customers with detailed cost estimates for services or repairs - Providing support to clients in arranging...


  • Dubai, United Arab Emirates Insight Global Full time

    • Maintain (CRM) database and client files (Filing, copies, data input)• Research and follow up on any issues with the Broker/Dealer, Operations, and vendors.• Review client accounts on a regular basis to ensure completeness and remediate found issues.• Learn Company product suitability guidelines, financial operational processes, and...


  • Dubai, United Arab Emirates PHOREE Real Estate Full time

    Key ResponsibilitiesAs a Private Client Advisor at PHOREE Real Estate, your role will encompass a wide range of responsibilities designed to deliver exceptional results:Achieve Sales Excellence: Exceed industry sales targets and KPIs set by our Head of Sales, showcasing your dedication and expertise.Dedicated Client Services: Provide personalized assistance...

  • Client Advisor

    4 weeks ago


    Dubai, United Arab Emirates CharterHouse Full time

    **Job description**: Charterhouse is working exclusively with a renowned Italian Luxury Menswear brand that is opening a new store in Dubai Mall. Our client is looking to hire experienced Client Advisor, equipped with exceptional knowledge of luxury retail and acting as brand ambassadors. **About the role** This is a great opportunity for passionate luxury...


  • Dubai, United Arab Emirates Insight Global Full time

    • Maintain (CRM) database and clientfiles (Filing, copies, data input)•Research and follow up on any issues with the Broker/Dealer,Operations, and vendors.• Review clientaccounts on a regular basis to ensure completeness and remediatefound issues.• Learn Company productsuitability guidelines, financial operational processes, andfinancial sales...


  • Dubai, Dubai, United Arab Emirates Charterhouse UAE Full time

    ​Charterhouse is working exclusively with a renowned Italian Luxury Menswear brand that is opening a new store in Dubai Mall. Our client is looking to hire experienced Client Advisor, equipped with exceptional knowledge of luxury retail and acting as brand ambassadors. About the roleThis is a great opportunity for passionate luxury retail professionals to...


  • Dubai, United Arab Emirates Perfect Ideas Recruitment Consultancy Full time

    Automotive Workshop Service Advisors required for a Premium Car Maintenace Center in Dubai to assist customers in determining problems with their vehicles while providing accurate service. Responsible for greeting clients, listening to customer requests, and estimating repair costs. **Qualifications**: The suitable candiadte would hold a Diploma in...

  • Client Advisor

    3 weeks ago


    dubai, United Arab Emirates Manrkē Full time

    Description Are you passionate about success? We’re scaling rapidly and we need best-in-class talent.At Manrkē, business and tax professionals from around the world are empowering clients to become financial champions. From top athletes to musicians and global influencers as well as entrepreneurs in business tech, digital media, e-commerce, virtual...

  • Service Advisor

    3 weeks ago


    dubai, United Arab Emirates Allsopp & Allsopp Recruitment Full time

    As a Service Advisor you will interact directly with customers to understand their needs and provide the Service Technician Team with the necessary information to offer exceptional service.Main Responsibilities to include:Respond to customer inquiries technical questions and service maintenance contracts inperson or over the phoneUse vehicle evaluation...

  • Client Advisor

    1 month ago


    Dubai, United Arab Emirates IWC Full time

    Reference Code: 94174**Client Advisor (UAE National)**: - Dubai, DU, AE- Fixed TermOur strength lies not in our similarities but in revealing the exceptional diversity of our cultures and colleagues. We leverage the advantage of being a global company with an international workforce. We employ the best experts who we trust to make informed decisions, who...


  • Dubai, United Arab Emirates Metro Auto Maint. Workshop L.L.C. Full time

    We are looking for a Service advisor who has experience in UAE in the automobile industry. Excellent communication skills and professional experience in dealing with customers. 1. Must be an Automobile/Mechanical Engineer/Diploma Holder with automotive experience 2. Must be available in UAE for a face to face interview 3.Available to join...