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Key Accounts Manager

1 month ago

Sharjah, United Arab Emirates FLSmidth, Inc. Full time

Do you want to make a difference in the world and contribute to a sustainable future?

We believe we can develop the technology and gain the know-how to make a difference. It’s a big responsibility, and we are committed to making an impactful positive change. We need your skills, curiosity, and drive for change to fulfil our goal. Together, we enable our customers to produce the materials and technology needed for a better future.

Come see the FLSmidth difference.

We are looking for a highly qualified Arabic Speaker / Arabic National for Aftermarket Technical Sales for the Mining Industry for our office “FLSmidth Saudi Arabia LLC” located in Al Khobar

Role Purpose:
Developing new business, promoting new markets, supporting existing customers in a specific customer base by improving competitive position; get (RFQ's); identifying and meeting customer needs; solve customer problems; Coordination and dissemination of appropriate information. This center will sell mining and mineral products to its client base. Products include replacement/replacement parts, conversion parts, upgrades (upgrades, conversions, and customer completed repairs), service level agreements, and field service repair and maintenance. The customer base is primarily in the Middle East.

**Responsibilities**:
Plan and direct sales/service programs to promote new markets, develop new business and provide efficient and prompt service to the existing customer base.- Establishing and maintaining positive working relationships with current and potential clients.- Create a positive image of Flsmidth with customers to become the preferred seller with their own base.- Conduct customer visits with existing and potential customers to identify and proactively address concerns, resolve issues, and meet or exceed expectations.- Act as a point of contact to provide market, industry and trend data with clients, marketing and sales staff and other Flsmidth representatives.- Coordinate kick-off meetings with clients to monitor progress and identify/address issues.- Maintain comprehensive knowledge of Flsmidth's capabilities to keep abreast of new products and technologies.- Manage quotation activity through Flsmidth Systems to assist with resource management.- Manage and maintain CRM to effectively organize customer communications and basic installation.- Conduct market/customer research to identify potential sales and assess customer needs.- Will travel at least 80% of the time annually, both domestically and internationally.- Gather correct technical data and represent FLSmidth aftermarket at locations in Middle East- Maintaining strong relationships with our existing client base and building strong relationships with potential new clients in the mining industries- Ensure the delivery of services and successful solutions to mining clients within the Middle East- Gather comprehensive knowledge of markets and project activities in the Middle East- Assisting the overall sales process towards the customer, including submitting technical and commercial proposal until final negotiations- Ensure adherence to the FLSmidth Safety Policy and follow up on compliance within the Special Area of Responsibility- Report on regional sales opportunities - forecast quarterly and annual business results.- Preparing and reviewing the annual budget for the area of responsibility- Analyze regional market trends and discover new opportunities for growth.

Budget and Sales Forecast:

- Provide monthly and quarterly sales forecasts.
- Achieve or exceed the agreed budget. Order Generation:

- Consult with customers to understand their needs.
- Translate customer requirements and needs into effective solutions.
- Compile and present technical presentations and quotations to customers

What you bringMust possess a bachelor’s degree in, Mechanical Engineering or chemical engineering.-
- Fresh graduates or with one or two year's experience in mining will be considered.- Excellent interpersonal technical skills - preferably a general technical understanding of mining equipment and sales skills - an understanding of customer organizations for how to make a purchasing decision.- Human Relations Skills - They have interpersonal skills to create good relationships with client staff and how to communicate effectively externally and internally.- Language skills - Arabic (mother tongue) and English fluent in reading and writing.- Proficient with computer software - MS office, CRM, SAP, Power BI- Excellent customer service skills- Effective negotiation skills and handle complaints and objections

What we offer