Salesforce Business Architect

4 weeks ago

UAE, United Arab Emirates Horizontal Digital Full time

**Salesforce Business Architect**

At Horizontal Digital, we hold ourselves to one key belief: You’re only as good as your worst customer experience. This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites, apps, portals and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways. And we make this lofty standard a reality by fusing strategy, data, design and technology together to arrive at solutions that set the bar higher for everyone.

**We use these values to fuel superior results**:
**Lock arms**

We forge relationships that make our impact 1,000x stronger. This means working across departments and engaging both our clients and our communities to deliver the greatest good.

**Show hustle**

We’re not ones to sit on our hands and wait. Instead, we anticipate opportunities, collectively roll up our sleeves and find ways to execute the exceptional.

**Embrace change**

From new technologies to workplace philosophies, we welcome the unexpected and constantly anticipate what’s next.

**Elevate empathy**

We listen before we take action. This means understanding a variety of perspectives and holding ourselves to a higher standard of accountability**.**

**Never settle**

We motivate each other to push past the easy answers and collectively arrive at bigger, more inspiring ideas.

But enough about us. Let’s talk about you.

The Salesforce Business Architect thrives at the intersection of building today’s agreed-upon solution while also advocating for tomorrow’s next great step. They love navigating the complexities that digital projects can bring, daily inspiring and motivating their teams to do compelling and commercially successful work.

Do you love learning about technology, having fun while you work, and delivering exceptional client outcomes? If so, this might be the role for you

**What you’ll do**:

- Act as Functional Lead on consulting engagements to ensure successful delivery of the projects in various accounts for scope, deliverables, budget, client satisfaction, business outcomes and team engagement.
- Define Business Strategy and Roadmap
- Become a trusted advisor to our clients and facilitate ongoing communications and guiding efforts to manage and exceed client expectations.
- Develop, grow, and sustain strategic client relationships. Facilitate programs that draw out and answer clients’ needs.
- Anticipate the needs, concerns and input from clients, and advocate for high-ROI solutions that may challenge perspectives on process, systems, and customers.
- Understand client business, internal dynamics, industry, and competition to help bring clients the right solutions at the right time.
- Support and drive progress toward the vision for each account in partnership with the broader agency team.
- Engage and partner with a multi-disciplinary team of project managers, designers, developers, and business experts in a way that leads to bold ideas and mission effectiveness as well as operational efficiency.
- Establish business alignment & relationship with customer.
- Oversee engagement from business perspective.
- Provide Business Process oversight.
- Contribute digital marketing strategy expertise to contribute to deliverables such as digital roadmaps, MVP definition, feature set prioritization, requirements documentation, strategic perspectives, user experience recommendations, and Agile technical delivery work reviews.
- Proactively run the account, recognizing opportunities, foreseeing risks, and always staying out in front of it.
- Drive practice thought leadership, offerings, and innovative approach to solutions on behalf of clients.
- Participate in practice events and training (internal or external).
- Mentor associate delivery team members in related activities.
- Maintain industry and ecosystem knowledge and certifications.
- Articulate Horizontal Digital Salesforce practice capabilities, offerings, and value propositions.
- Contribute to practice thought leadership and offerings.
- Stay current on technical learning and trends.

**_Activities & Deliverables_**_ _
- Define Business goals and create Strategy roadmap.
- Plan and run Discovery and Strategy workshops (Business Objective and Prioritization, Impact vs Efforts and MoSCoW)
- Define and document Customer journeys (high-level) & Business processes (high-level) as a strategy work activity. E.g. Service design, business focused journey is Business Architect accountability whereas functional/ product flavored journey is functional lead.
- Defining high-level and end-to-end business processes including third party systems (external vendors) [process definition]
- Plan and execute Maturity Reviews
- Create and execute Change Management Plan
- Leading weekly / monthly meetings / retros as per project schedule
- Business Objective, Impact vs Efforts and MoSCoW (Doc/Slide Deck)
- End to End Business Architecture Diagrams

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