Deputy Operations Manager

3 weeks ago


Abu Dhabi, United Arab Emirates Emirates Park Zoo & Resort Full time

Achieve company objectives in service, quality, appearance of facility, and sanitation as well as create a positive, safe, productive working environment.
- Set the highest example of exceptional guest service, guide staff towards improving our customer service skills on a daily basis.
- Follows and ensures Ticket staff follow procedures as outlined in the Tickets procedures.
- Ensure that cashiers complete daily deposits and cash outs.
- Assist in training of new employees with cash handling and daily duties.
- Communicate with the public in a courteous and tactful manner and assist guests with questions and directions to various areas.
- Maintain exceptional standards of customer service, cleanliness and physical appearance of all locations and staff.
- Monitors and interacts with children to maintain a safe and healthy environment with respect to the toys, games, equipment, other children, and surroundings.
- Trains all your staff to perform duties according to company policy.
- Center attention on the children's needs and safety at all times. Follow all safety rules.
- Insure a positive friendly and caring attitude at all times while interacting with children and their parents.
- In collaboration with the Zoo operation Manager, responsible for developing and implementing an innovative sales plan for the gift shops and outlets continually working to increase revenue.
- Purchases all supplies and merchandise for the gift shop and concessions areas.
- Performs biannual inventory of supplies and merchandise.
- Collaborates with the marketing division to promote sales and create informational graphics.
- Create displays and oversee the stocking of all food and retail merchandise.
- Maintains detailed accounting records of all purchases and sales and provides reports to the line manager regularly.
- Coordinates and communicates with divisions to provide food service when needed.
- Maintains and exceeds the highest standards in customer service.
- Assist in develop, implement and extend upon all staff and visitor safety programs including emergency policies and procedures, drills, training, communications and hazard identification. Act as Chairperson of the Zoo’s Safety Committee.
- To ensure quality maintenance in all areas.
- Perform daily inspection of all area of reasonability.
- Ensure that games, equipment and furnishings should be managed, using practices aimed at minimizing risk.
- Manage the section budget, knowing at all times where the department expenses are in comparison to planned expenses.
- Performs other duties as requested by Zoo Operations Manager.
- Manage the department budget, knowing at all times where the department expenses are in comparison to planned expenses.
- Ensure compliance with safety policies so that employees work in a safe manner with the appropriate protective equipment, and that all accidents are promptly investigated and corrective action taken.
- Ensures high morale, good employee relations and teamwork are in evidence through efforts in strong visual and participate management.
- Performs required duties and responsibilities in a timely and efficient manner to achieve the overall objective of the position.
- Available 24 hours a day, 7 days a week as necessary.
- Assist the Sales & Marketing divisions in the development of publicity and promotions activities.
- Follows all applicable laws, regulations and policies relating to own field of responsibility.

Application Question(s):

- What is your current Salary?
- What is your expected salary?
- What is your visa status?

**Experience**:

- Operation: 2 years (required)



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