Lounge Supervisor

6 days ago


Dubai, United Arab Emirates Be Relax Full time

**Job Summary**:
Lead, motivate and guide lounge team members, to maximize the service levels and productivity, whilst promoting a positive and cooperative work environment.

Inclusive of operational supervision, customer experience, team compliance, and lounge reporting.

To ensure standard processes are followed, a safe workplace is maintained and set goals are achieved.

**Accountabilities**:
**_Customer_**
- Role model expected level of customer service and lead the team in delivering the same
- Display high level of product knowledge and be able to confidently provide information to customers
- Provide support to customers with utilizing the lounges facilities and services
- Motivate team members to anticipate customer needs and take opportunities to exceed expectations
- **Operational **_
- Oversee and perform daily shift requirements as per the standard operating procedures, in the areas of lounge welcome & entry, equipment and services set up, user support and retail
- Hold shift briefings and ensure team members and are kept updated of all relevant information
- Ensure adequate staffing levels are maintained per shift
- Utilise the automated lounge management systems to complete customer and team requirements and reports
- Ensure visual appearance of the lounge is of the highest standard. Reporting and following up any unserviceable equipment, furniture or fittings
- Monitor third party suppliers and vendors, provide feedback as required
- Manage customer feedback, complaints and facilitate service recovery as applicable
- Complete daily, weekly and monthly reports
- **Safety and Security **_
- Ensure compliance with corporate, department and airport policies and procedures
- Ensure incident and emergency response procedures are fully understood
- **Team Leadership**_
- Motivate and lead staff to elevate performance, achieve and exceed set targets
- Provide on-job feedback, guidance, and development
- Compile staff rosters and monitor attendance
- **Financial**_
- Communicate revenue targets and maximize potential revenue opportunities
- Monitor accuracy of POS utilization, cash/credit card handling, and reconciliation

**Minimum Job Requirements**:

- **A. Education **:_ Relevant tertiary level education
- **B. Professional Experience**:_
- 2-3 years experience in a supervisory role within the airline, hospitality or retail industry
- Experience in a video gaming, I.T or technology focused role is an advantage

**_C. Competencies Required_**
- High-level English communication skills
- High level of computer skills
- Understanding of video games, related equipment, and technology
- Strong supervisory and leadership skills
- Customer focused
- Sound judgment and decision-making abilities
- Exceptional written and verbal communication
- Effective time management skills

**Benefits: Employment Visa, medical insurance,**

**AED 1000.00 Incentive**

**Work location Inside International Dubai Airport**

**Salary**: AED4,500.00 - AED5,000.00 per month


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