Hostess

5 months ago


Dubai, United Arab Emirates The First Group Full time

Overview:
Comprising of The First Group’s award-winning hotels and restaurants, The First Collection is an innovative lifestyle brand offering exciting hospitality services and unforgettable dining experiences.

The First Collection’s portfolio of five operational hotels are renowned for their world-class service and cutting-edge amenities designed to ease guests into their stay. The First Collection at JVC opened in September 2021 and is the first branded and managed hotel under the group. Grand Heights Hotel Apartments, offers comfortable studios and one-bedroom apartments in the heart of the city, and is owned and managed by The First Collection. Bringing to the market a range of franchised properties, the group also manages TRYP by Wyndham Dubai and Wyndham Dubai Marina, which are franchises of the Wyndham Group. While Citadines Metro Central Dubai, offers hotel apartments in a prime location and is a franchise of The Ascott Limited.

The First Collection’s restaurants offer exceptional and original dining experiences that focus on creating unique lifestyle-driven dining concepts with a strong emphasis on quality and affordability. The rapidly growing portfolio of restaurants, cafes and bars features a dynamic mix of homegrown brands and recognised International franchises, including MasterChef, the TV Experience - the world’s first restaurant based on the global TV phenomenon. With an emphasis on social dining, this exciting restaurant portfolio is helping establish the collection of upscale and upper midscale hotels among Dubai’s hottest gastronomic and lifestyle destinations.

With ambitious growth plans in the years ahead, The First Collection will be opening numerous upper scale hotels and a series of dining concepts throughout Dubai.

**Job Description**:
As a hostess, you play a vital role in creating a positive dining experience for guests. Your friendly demeanor, organization skills, and ability to handle various tasks simultaneously contribute to the overall satisfaction of hotel patrons.
- Welcome guests as they arrive at the restaurant, displaying a friendly and professional demeanor. Escort guests to their tables, taking into account their preferences and any special requests. Manage the seating rotation to optimize table utilization and minimize wait times.
- Receive and manage restaurant reservations, both over the phone and through online booking platforms. Maintain an organized reservation system, confirming bookings and noting any specific guest requirements. Coordinate with the hotel front desk to ensure accurate information exchange.
- Provide attentive and personalized service to guests throughout their dining experience. Assist with menu selections, answer questions about dishes, and make recommendations based on guest preferences. Attend to any special requests, dietary restrictions, or allergies, communicating them effectively to the kitchen and serving staff.
- Work closely with the restaurant's serving team, kitchen staff, and management to ensure efficient service. Communicate guest preferences, special requests, and timing requirements to the appropriate staff members. Coordinate with the waitstaff to ensure proper order delivery and guest satisfaction.
- Familiarize yourself with the restaurant's menu, specials, and promotions. Suggestively upsell additional food items, beverages, or desserts to enhance the guest experience and increase sales. Knowledgeably describe menu offerings and highlight unique features or recommended pairings.
- During busy periods, manage guest waiting lists effectively. Estimate wait times accurately and provide updates to waiting guests. Ensure that guests waiting for a table are comfortable and informed about the status of their reservation. Coordinate with the restaurant staff to expedite table turnover and reduce waiting times.
- Address guest inquiries, concerns, or complaints promptly and professionally. Listen attentively, empathize with guests' issues, and take appropriate actions to resolve them. Escalate any unresolved matters to the restaurant manager or relevant departments, ensuring guest satisfaction is prioritized.
- Keep the reception area clean, organized, and well-stocked with necessary supplies. Coordinate with the restaurant's busser or support staff to maintain clean and presentable dining areas. Monitor and maintain restrooms' cleanliness and supplies, ensuring they meet the hotel's standards.
- Process guest payments accurately and efficiently. Handle cash transactions, operate the system, and generate bills for guests. Collaborate with the restaurant cashier or accounting department to reconcile cash and credit card transactions.
- Stay informed about the hotel's amenities, services, and events to effectively cross-promote them to restaurant guests. Provide information about hotel facilities, room service, special packages, or promotions that may interest restaurant patrons. Collaborate with the hotel concierge or


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