
Resource and Operations Planner
3 weeks ago
Make a difference every day
We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by "Bringing National Visions to Life".
Your Opportunity
The purpose of the job is to coordinate resources on site from the Airport Operations Control Centre at Dubai Airports. The roles purpose is to act as the central integrator with the data centre of the airport to provide communications with other stakeholders and share information with frontline staff.
You will provide on-going performance monitoring and implement strategies for addressing passenger service issues. Additionally, you will represent Serco with other stakeholders and report on any client relationship issues, obstacles and functional aspects of working with the AOCC to look at greater visibility across the Terminals. Your end goal will be to serve the contracts team by delivering visibility, proactive communication and to recommend efficiencies in the operation through observation and teamwork.
This role will be based in Dubai Airports.
Key Accountabilities
Ensure efficient and continuous customer services are available to the client on sites 24/7.
Ensure that Key Performance Indicators (KPIs) are being met, through observation and monitoring of CCTV footage and through the smart tracking system.
Manage and operate the service delivery systems (Smart tracking and other client-side systems).
Fast and efficient handling of client queries and issues as well as coordination with management and frontline staff.
Ensure the frontline team address and prioritise calls within the agreed KPI structure.
Coordinate and respond to issues across the FM contract, becoming the link between frontline customer services and the management of facilities infrastructure.
Determine site specific procedures for the position with AOCC
Document and report on changes in operational procedures
Specific Requirements
5 years minimum experience in Helpdesk Operations or Contact Management/Call Centre environment preferably in an aviation or airport environment.
3 years minimum supervisory or team leader experience.
Solid customer focus and customer relationship management experience.
Proven experience in the use of customer service, tracking or rostering systems Knowledge
Have the ability to communicate at all levels in the organisation.
Ability to effectively present information and respond to questions from managers, clients and customers
Ability to interpret a variety of instructions in written, oral, diagram, or schedule form.
Ideally a degree holder in business administration or related discipline in airport/aviation industry - Minimum diploma holder.
What’s in it for you?
At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package at Serco which includes:
Competitive monthly pay and allowances that are commensurate with the role and industry standards
Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing
We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards
We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones
We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture
We care deeply about our colleagues' wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health.
As a global organization, we offer a vast array of career paths for our employees to choose from. The scale and breadth of our organization provides our colleagues with
Join Us
At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.
Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.
-
Resource Planner
3 weeks ago
Dubai, United Arab Emirates Keolis Full timeThe purpose of the job is to create and update the resource schedule for Dubai Metro & Tram, ensuring that Resource Planning Procedure is strictly implemented along with the HR and QHSE working policies and UAE Labour Law. MAIN RESPONSIBILITIES Create and update resource schedule for the Dubai Metro & Tram ensuring optimum levels of normal and contingency...
-
Construction Operations Planner
2 days ago
Dubai, Dubai, United Arab Emirates Alqaro Roads Full timeJob Title: Construction Operations PlannerJob Overview:We are seeking an experienced and highly skilled construction operations planner to join our team at AL QARO ROADS CONTRACTING LLC. The successful candidate will play a critical role in the planning and scheduling of infrastructure projects, ensuring timely completion of tasks, optimizing resources, and...
-
Operations Planner
7 days ago
Dubai, United Arab Emirates KEOLIS Full timeThe purpose of this position is to assist the Planning & Performance Manager in analysing passenger demand and devising levels (and patterns) of normal and contingency train services that best satisfy the different scenarios whilst meeting the services standards. **MAIN RESPONSIBILITIES** - Assist the Performance & Planning Manager in analysing passenger...
-
Material Planner
4 weeks ago
Dubai, United Arab Emirates Royal Blinds LLC Full timeWe are looking for a material planner to manage inventories and ensure that material resources are consistent with production schedules. The material planner’s responsibilities include determining material specifications, creating and maintaining inventory schedules, coordinating with internal departments. A successful Material Planner should be able to...
-
Project Planner
1 week ago
Dubai, United Arab Emirates 1st-jobs.com Full timeWe are looking to recruit a project planner for 6 months to start tentatively by September.Description:A project planner is responsible for meticulously crafting and managing project schedules, resource allocation, and timelines to ensure the completion of projects. They are critical in coordinating tasks, optimizing resource usage, and mitigating potential...
-
Project Planner
1 week ago
Dubai, United Arab Emirates 1st-jobs.com Full timeWe are looking to recruit a project planner for 6 months to start tentatively by September.Description:A project planner is responsible for meticulously crafting and managing project schedules, resource allocation, and timelines to ensure the completion of projects. They are critical in coordinating tasks, optimizing resource usage, and mitigating potential...
-
Production Planner
3 weeks ago
Dubai, United Arab Emirates Evero Construction Full timeThe position of production planner consists of planning, coordination, and control of manufacturing processes, in both the pre-production (planning) stage as well as the production (control and supervision) stage. - Planning and scheduling work based on the projects received and taking into consideration staff, current production load, existing machinery and...
-
Assignment Planner
3 weeks ago
Dubai, United Arab Emirates Middle East Broadcasting Networks Inc. Full time**Job Announcement** **Assignment Planner** The Middle East Broadcasting Networks, Inc. (MBN) is seeking a journalist to lead the coverage, logístical and resource planning of special events for Alhurra News at our office in Dubai, UAE. MBN is a non-profit, multimedia broadcaster that provides news and information to audiences in the Middle East and North...
-
Assignment Planner
4 weeks ago
Dubai, United Arab Emirates Middle East Broadcasting Networks Inc. Full time**Assignment Planner** The Middle East Broadcasting Networks, Inc. (MBN) is seeking a journalist to lead the coverage, logístical and resource planning of special events for Alhurra News at our office in Dubai, UAE. MBN is a non-profit, multimedia broadcaster that provides news and information to audiences in the Middle East and North Africa through...
-
Reliability Planner Scheduler
1 week ago
Dubai, United Arab Emirates Mars Full timeWhat are we looking for?SAP PM ExperienceTPM / MSE Capability KnowledgeTime & Personnel Management to achieve work completionWhat will be your key responsibilities?The Scheduler/Planner works closely with the Reliability Lead to ensure the operations areas receive prompt, efficient and quality service from the Reliability Department.The Scheduler/Planner...
-
Reliability Planner Scheduler
7 days ago
Dubai, United Arab Emirates Mars Full timeWhat are we looking for?SAP PM ExperienceTPM / MSE Capability KnowledgeTime & Personnel Management to achieve work completionWhat will be your key responsibilities?The Scheduler/Planner works closely with the Reliability Lead to ensure the operations areas receive prompt, efficient and quality service from the Reliability Department.The Scheduler/Planner...
-
Senior Maintenance Planner
1 day ago
Dubai, Dubai, United Arab Emirates Anotech Full timeJob SummaryWe are seeking a skilled Senior Maintenance Planner to lead our Offshore team of Maintenance and Construction planners in producing robust short-term Integrated Activity Plans. As a key member of the planning department, you will be responsible for ensuring an integrated planning approach is applied to scheduling activities for all departments.Key...
-
Reliability Planner Scheduler
2 days ago
Dubai, United Arab Emirates Mars Full timeWhat are we looking for? SAP PM Experience TPM / MSE Capability Knowledge Time & Personnel Management to achieve work completion What will be your key responsibilities? The Scheduler/Planner works closely with the Reliability Lead to ensure the operations areas receive prompt, efficient and quality service from the Reliability Department. The...
-
Planner (Marine)
4 weeks ago
Dubai, United Arab Emirates Mammoet Full timeSUMMARY OF THE ROLE: - **Planner - Marine with Industry Leader in Heavy Lifting and Transportation**: - Working at Dubai, UAE Are you able to bring clarity to complex situations and meet customer expectations? In a planner marine role at Mammoet, you’ll have responsibility for ensuring there is a practical, organized method of executing engineering...
-
Transport Planner
3 weeks ago
Dubai, United Arab Emirates Mott MacDonald Full timeTransport Planner **Country**:United Arab Emirates**Position Location**:Dubai**Contract Type**:Permanent**Work Pattern**:Full Time**Sector**:Transport**Discipline**:Planning and modelling**Job Ref**:617**Recruiter Contact**:Iustina Blidariu**About the role** We are recruiting! - Mott MacDonald is currently looking for a Transport Planner in UAE to support...
-
Reliability Planner Scheduler
1 week ago
Dubai, United Arab Emirates Mars Full timeWhat are we lookingfor? SAP PMExperienceTPM / MSE CapabilityKnowledgeTime & Personnel Managementto achieve work completionWhat will be your keyresponsibilities?The Scheduler/Planner works closelywith the Reliability Lead to ensure the operations areas receiveprompt, efficient and quality service from the ReliabilityDepartment.The Scheduler/Planner receives...
-
Planner
2 days ago
Dubai, United Arab Emirates Drydocks World - Dubai Full timeRoles and responsibilities Project Planning and Scheduling : Develop detailed project plans that outline tasks, timelines, resources, and milestones. Create and maintain schedules for projects, ensuring that all activities are completed on time. Coordinate with project managers, teams, and stakeholders to establish realistic timelines and deadlines. Use...
-
Supply Chain and Operations Planner
4 weeks ago
Dubai, United Arab Emirates Emerson Full timeSuccessfully executing orders means collaborating with peers in Supply Chain to ensure raw material availability, coordinating with Manufacturing to ensure orders are released on time to load but not over-load the production floor, and communicating with Customer Care to ensure the customer is made aware of any possible delays or that urgent expedite...
-
Production Planner
2 days ago
Dubai, United Arab Emirates Smart Hires consultancy Full timeMy client here is looking for a Production Planner for a FMCG Manufacturing unit. Production Planning & Scheduling: Develop and maintain daily, weekly, and monthly production schedules based on demand forecasts and inventory levels. Ensure optimal utilization of machinery, labor, and raw materials. Coordinate with procurement and inventory teams to ensure...
-
Lead Engineering Planner
4 days ago
Dubai, Dubai, United Arab Emirates KBR Full timeJob OverviewKBR is a company of innovators, thinkers, creators, explorers, volunteers, and dreamers who share one goal: improving the world and beyond responsibly and safely.We attract a diverse workforce and the best minds in the world because our expertise thrives on creativity, resourcefulness, and collaboration. At KBR, we care about our employees and...