Business Analyst

15 hours ago


Dubai, United Arab Emirates Richemont Full time

Reference Code: 89819**Business Analyst - Logistics and Customs**:

- Richemont- Dubai, DU, AE- PermanentRichemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.

**_Business Analyst - Logistics and Customs_**

**MAIN PURPOSE**

This role will cover a large & diverse scope, including 16 Maisons across six countries in the MEIA Region.

**KEY RESPONSIBILITIES**

**Level 2 Support**:

- Provide daily support for the Logistics and Customs domains covering all dependent modules (LE, GTS)
- Solve, track and report issues by communicating with Key Users and Central EAS team
- Provide workaround solutions to minimize impacts to the business
- Prepare, organize, and coordinate test sessions (including non-regression) during release/maintenance cycles
- Act as a bridge between business teams (e-g: Business Process Integrators, Commercial teams) and technical teams
- Monitor the solution/execution of the own activities within the agreed SLA, escalating to the line manager in case of help needed
- Be the point of contact for L3 Teams managing LE/GTS related solutions at Group Level
- Animate the Key User community, communicating through our internal social network (Yammer) and ensure knowledge is well spread across our business users
- Develop and update appropriate documentation (user guides, video, e-learning)
- Provide training to Key Users through on site or virtual sessions

**Projects**:

- Participate in Logistics & Customs-related deployments to MEIA entities with the Central EAS and Local IT teams
- Assist in the definition of project scope, objectives, planning and deliverables
- Prepare and perform fit/gap analyses
- Prepare, organize, and coordinate test sessions during projects & regional deployment of the solution
- Support Central EAS team in coordinating with Key-users through different phases of the implementation cycle

JOB PROFILE

**Education**:

- Degree holder preferably in Computer Science, Software Engineering or other related disciplines

**Required experience**:

- In-depth knowledge of Logistics and Customs flows, related concepts, and terminology: warehouse, storage, staging and pickup flows, import/export declarations, FTA, duty paid/unpaid...
- Experience in SAP ECC LOG module is a must.
- SAP eWM is a must.
- SAP GTS system is an advantage.
- Experience in SAP ECC (key modules like OTC, MM, RB, PI, SAC) is a plus
- Knowledge of LOG/WM related master data management is a must e.g. storage bin, storage area, etc.
- Good understanding of Microsoft products such as Excel, Office, etc.
- Knowledge of Agile methodology a plus

Personal skills:

- Self-motivated, disciplined, with excellent inter-personal skills
- Excellent communication, client facing skills, workaround identification, problem solving, active listening, time management, and interpersonal skills are required
- Must have a demonstrated hands-on approach and success in working in a team-based environment
- Ability to thrive in a dynamic, fast-paced work environment with competing priorities
- Self-organization and time management
- Capability to teach and train
- Experience in supporting MEIA markets is a plus
- Fluent written and spoken English is a must, Arabic is a plus
- Willing to travel on occasion across the Region and further afield

Richemont #WeCraftTheFuture
- CONNECT WITH US**Quick links**:

- Our History
- Home Page


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