Risk Analyst
2 months ago
We are looking for a Risk Analyst to join our growing team in Dubai. We are looking for an enthusiastic person to join our fast paced team.
- **Transactions**: Review all transactions on the payment gateway.
- **Reporting**: Prepare payment gateway transaction report for management to visualize trends
- **Fraud Management**: Monitor online fraud trends, fraud prevention techniques and technology, improve on existing fraud monitoring mechanism.
- **Handling Dispute/Chargeback**:Ensure the dispute representment and documentation is completed without error and must be highly detail oriented.
- Setup fraud prevention and detection mechanisms.
- Review all transactions on the payment gateway.
- Prepare various gateway transaction reports as requested by management.
- Prepare fraud activity reports.
- Investigate all flagged transactions following the predefined risk process.
- Collaborate with the Customer Experience team to identify fraudulent customers and advise them on the required course of action.
- Liaise with the fraud department of various banks to verify the Identity of cardholder.
- Spearhead the chargeback handling process with little or no supervision.
- Perform benchmark analysis with best-in-class fraud process.
- Continuously improve the fraud handling process to reflect best in class industry standards.
- Proactively contribute to new fraud prevention strategies.
- Adopt and assist in new fraud tools implementations.
- Coordinate with banks and payment gateways to handle transactions level and refund related issues.
**Benefits**
- Strong data presentation skills
- Demonstrated experience and/or strong working knowledge of Microsoft Word, Excel, and PowerPoint
- Excellent written and verbal communication skills in English
- Highly skilled in dealing with financial and numeric data.
- Must have excellent work habits, including a willingness to work the hours necessary to get the job done, especially when important deadlines cause greater than normal departmental pressures.
- Excellent time management and multi-tasking skills to manage priorities in a fast-paced environment.
- Ability to work within a team environment and work with team members with varied backgrounds and skill sets.
- Clear progression in career to take on more complex work or new roles.
- Flexible in a fast paced and rapidly changing environment.
- Strong customer service skills and a demonstrated ability to take initiative, conduct thorough research, and be professionally persistent.
- Must possess strong internet research, along with the ability to navigate multiple systems at once.
- Demonstrated experience and/or strong working knowledge of Microsoft Word, Excel, and PowerPoint
- 3 to 5 years of fraud analyst experience (mandatory)
- Bachelor’s degree (mandatory)
- Minimum 2-year e-commerce industry (Travel, Hospitality or Airline experience is a plus)
- Prior experience working within various payment gateways.
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